#132617

EMEA Program Manager

Location:
London
Salary:
£44k to £53k + Free Food/Facilities
Start date:
ASAP/Flexible
posted by:
Russell Williams
Date:
09/05/2018

Job Description:

Title: Program Manager - Cloud

Location: London

Duration: Until the end of 2018

Salary: £44,000 to £53,000 + Free Facilities, on-site gym & food

This is a Program Manager role within the accounts team with the objective of helping the Strategic Account Specialist retain and grow the existing customer base through customer facing programs targeting various stakeholder groups from Executives to IT Admins to End-Users.

You will be responsible for helping to design, execute, and manage these customer programs at scale within EMEA. You will be responsible for managing events, live in region and on-line. This extends to liaising with, and interviewing customers (and their community of end-users) to drive invitations and tailor content. You will need to deliver product training on a regular basis to end-users. You will also be responsible for coordinating with internal teams for speakers as well as facilities staff to ensure logistics are in place to support the ongoing success of the program. In order to do this, you'll independently maintain relationships within the customer, partner and the business. You will also maintain good quality data in Salesforce CRM.

Minimum Qualifications:

  • B.A/B.S. degree

  • Experience in a sales, marketing or business development at a high-tech company (SaaS sales experience).

  • 2-3 years project management experience

  • 2-3 years event production experience

  • Fluency in written and spoken English. German preferred but not essential.

Preferred Qualifications:

  • Confident in providing product training to groups of end-users.

  • Demonstrated ability to manage multiple tasks with shifting priorities and varying deadlines.

  • Thrives on working in a high pressure and dynamic environment.

  • Self-driven and independent.

  • Ability to work systematically.

  • Excellent organisational and project management skills.

  • Outstanding communication and interpersonal skills.

Responsibilities:

  • Design, execute, and manage customer programs at scale - travelling to the EMEA subregion where necessary to assist on the ground or to deliver content.

  • Ensure timely updates/forecasts of each deliverable prior to check-in meetings.

  • Keep all document management repositories for program updated and logically organised for ease of use by team members.

  • Evaluate data, develop recommendations, and resolve problems of diverse scope.

  • Manage events and campaigns from start to finish, and communication with customers pre & post events to actively encourage participation.

  • Ability to articulate a strong value proposition

  • Manage communications within the core program team and broader teams.

  • Mentor new team members, helping them get up to speed on the program.

  • Establish and maintain professional relationships and communications with customers, partners, and management

  • Where applicable, manages complex customer relationships inclusive of remediation/engagement plans and associated cadence meetings with customers.