My client is an innovative, forward thinking financial services company specialising in providing credit products to consumers. Having recently acquired a Senior UX Designer and looking to continue to develop digitally, they are now looking for a Digital Customer Experience Manager to join their team.
Reporting in to the Digital Director, you will be tasked with being the driving force behind the Digital Customer Journey from concept right through to final delivery, putting the consumer view at the heart of what you do and what influences the brand outlook.
On a day to day basis, you’ll be collaborating with the UX team looking after four main business areas; these being Consumer Experience, Research & Usability Testing, Journey Mapping & Data Management, taking into account how all of these methods are strong contributors to the acquisition process of consumers.
It is important that you are a digital champion; by no means a hands-on designer but someone who has a fantastic appreciation/understanding of digital, defining optimisation plans and changes, CRO plans as well as UX principles because you will be managing digital briefs and having that key involvement in the digital piece.
All in all, you should be someone who is really fascinated by working with likeminded digital professionals. It is significantly important that you are really driven by people; working with clients, internal team members but most importantly really seeing the bigger picture of things as it will be new ideas and ways of engaging customers that will really make the difference.
- Significant Customer and User Experience knowledge
- Strong understanding of Web Design platforms and tools
- Familiarity with working in an agile environment and with development teams
- Strong client and stakeholder management skills
- Knowledge of the credit card sector and/or relevant experience in Financial Services