#140535

8837363 - Helpdesk Technician

Location:
central London
Salary:
Up to £184 per day pro rata
Start date:
24/12/2018
posted by:
Abdi Ali
Date:
09/11/2018

Job Description:

Helpdesk Technician

Duties:

  • Ensure the highest levels of customer service in a collaborative environment with a keen 
    focus on helping people resolve issues and problems as the first point of contact at the 
    Helpdesk 
  • Troubleshoot, or escalate issues as appropriate, in a timely manner while 
    communicating clearly and proactively throughout the customer's experience until 
    resolved 
  • Provide support for desktop and mobile devices as well as application system 
    environments locally at the Helpdesk or remotely if needed 
  • Utilize excellent customer service skills and ensure proper recording, documentation 
    and closure of trouble tickets as you grow your knowledge of Helpdesk procedures, 
    products, and services 
  • Observe and comply with companies policies and procedures in compliance with 
    organizational aims and objectives 
  • Work proficiently with minimal daily guidance 
  • Respond to open Task notifications in backlog and accurately triage and escalate 
    employee requests to second-level support when necessary 
  • Consistently communicates and follows up with customers to ensure that inquiries are 
    resolved within agreed upon time frames 
  • Strengthens knowledge of the macOS, Windows 10, Linux, and networking 
    Fundamentals 

Skills:

  • Sets the standard for attendance and punctuality on our team 
  • Arrives each day fully prepared to tackle job responsibilities 
  • Views reliability as a crucial competency 
  • Demonstrates a greater willingness to perform shift work and overtime as business 
    needs mandate 
  • Recognises, researches, isolates, and recommend resolution procedures more 
    confidently as time in role progresses 
  • Determine proper escalation path for non-resolvable first level issues 
  • Interact and collaborate with Desktop Support technicians on current issues and 
    solutions 
  • Performs Helpdesk inventory audits as needed 
  • Education: degree preferred 
  • Fluent English both verbal and written

Client Description:

The largest social media company in the world