Customer Services Consultant

Greater London
posted by:
Nicole De Jong

Job Description:



  • Handle Customer Service via telephone and email in fast paced environment
  • Supporting the development of standard responses and procedures to facilitate the management of customer service in all required European languages
  • Seeking the necessary language support from colleagues in other departments as required
  • Managing public drop off location network
  • Updating the public drop off location maps
  • Proactive outreach to potential new locations
  • Sending out public location collection boxes to accepted locations
  • Facilitating the Growth / Success of the Public Drop off Location Network
  • Growing the number of public drop off locations where budget allows / developing the geographic spread where required via proactive outreach
  • Work with the marketing team to develop editable resources to help public location administrators grow their collections (May include, letters, guides, posters, videos etc)
  • From time to time supporting operations and administrative tasks
  • Support other business functions as required, in particular where it pertains to specific language skills, this may include:
  • Marketing and communications translations
  • Public relations
  • Operations and supply chain


  • Professional experience providing exceptional customer service via telephone and email
  • Fluent in English
  • Ability to speak another European language (particularly French) would be beneficial but not essential
  • Strong attention to detail and problem-solving skills
  • Strong interpersonal, verbal & written communication skills
  • Ability to adapt and thrive in a dynamic business environment
  • Ability to develop innovative & creative solutions with a proactive mindset
  • Excellent organizational, time management, and prioritization skills
  • A demonstrated interest in sustainable/green business would be beneficial but not essential


  • Salary dependent on experience
  • 25 Paid Holiday Days
  • Company Pension contribution up to 3% of salary