Product Support Specialist - News Industry

central London
£29 p.h. on PAYE = £60k pro-rata + Bonus
Start date:
Posted By:
Abdi Ali
9 - months FTC + extension

Job Description:

  • Starting: ASAP/Notice
  • Salary/Pay: £29 p.h. on PAYE (£60k) pro-rata plus Bonus
  • Perks: 33 days holiday pro-rata + meals and more..
  • Duration: 9 - months FTC + extension
  • Hours: Full-time
  • Location: Central London

We are looking for an experience Product Support Specialist with excellent SQL skills and a background in Media News Industry to join our Multi-National Technology client in London.

The ideal candidate will interact with Google cross-functional teams while supporting News products and initiatives such as Google Podcast, Audio News and Google News.

Responsibilities include:

1) Google News day to day operations
- Provide support to Vendor team / deal with agents escalations
- Analyse support metrics, identifying trends and areas of improvement
- Troubleshoot and escalate partner or vendor-escalated issues

2) Internal stakeholders support and management
- Manage internal escalation queues
- Manage On-boarding requests
- Provide support to product specific technical queries [RSS/Tooling]

3) Support on special projects depending on prioritisation
- Create internal documentation to educate stakeholders
- Workflow management and data analysis

Your Profile:

  • Excellent written communication skills - able to communicate complex technical language to technical and non-technical partners and internal stakeholders
  • Project management - capable of planning project based deliverables, and clearly communicating status of progress, roadblocks, and risks
  • Analytical skills - able to query data using SQL and create compelling visuals to analyse trends and make recommendations
  • Excellent troubleshooting skills - experience diagnosing issues
  • Attention to detail - able to escalate issues, notice trends and suggest policy/process changes
  • Can follow a detailed test plan, documenting results, filing bugs, and suggesting improvements
  • Strong creative problem-solving and analysis skills - able to pick up new technologies and skills to solve problems with limited guidance
  • Team player - exceptional interpersonal and solution-oriented attitude

Client Description:

Our Client is a multinational technology company, specialising in Internet-related services and products; including online advertising technologies, search engine, cloud computing, software, and hardware. The state of the art offices in Central London are conveniently located with quirky interior, fancy add ons (restaurant, gym , terraces, kitchens and fun break out spaces). Offering great free facilities to employees and contractors alike. The atmosphere is relaxed with a diverse and innovative culture. Opportunities for growth and progression and networking with like-minded people across the business and beyond.