#159830

Partner Operations Specialist, EMEA

Location:
Remote (must be Uk based)
Salary:
up to £49k plus bonuses and perks
Posted By:
Abdi Ali
Date:
22/07/2020
Duration:
11 months

Job Description:

 

This individual will directly support our partners, provide delightful partner support experiences and help to reduce issues with our video programs and related products. Candidates will be self-motivated, organized, and excited about getting into the weeds with operational issues. Candidates should also be comfortable in ambiguity and flexible to frequent changes in a fast-moving environment. This role is based in London.

RESPONSIBILITIES


Provide our video partners with a delightful, high touch and effective support experience


Onboard partners to our video programs and serve as primary Ops point of contact


Respond to inbound partner inquiries about product features, bugs, etc.


Troubleshoot complex issues and translate pain points to effectively resolve issues


Improve our support workflows around issue resolution and product insights


Spot trends in partner issues and communicate feedback to cross-functional teams


Track video assets and operationalize processes to improve partner experience


Help build and maintain a central knowledge base


Develop product and issue specialization to improve quality of support


Skills: MINIMUM QUALIFICATIONS


B.A. or B.S. degree


2+ years of experience in operations, account management or customer support


Strong written and verbal communication skills


Strong attention to detail


Fluency in English in a business environment


Able to work non-traditional hours (outside of 9am-5pm) occasionally


Must be German speaking


PREFERRED QUALIFICATIONS


Experience in the media industry


Keywords:
Education: B.A. or B.S. degree
Skills and Experience:
Required Skills: 
ACCOUNT MANAGEMENT
CUSTOMER SUPPORT
OPERATIONS
EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
TRANSLATE
Languages:
German
        Read
        Write
        Speak
English
        Read
        Write
        Speak
French
        Read
        Write
        Speak

Client Description:

The Largest Social Media Company in the World.