#160660

Technical Product Support Specialist

Location:
Uk based (remote for now)
Salary:
up to £70k plus bonuses
Posted By:
Shana Hector
Date:
28/08/2020
Duration:
11 months to start

Job Description:

This in an internal facing role in one of the fast-growing teams. 

3-5 years of experience is ideal

Experience coming from a fast-paced or large corporate w/ a focus on software 

Duties:
Own the process for collecting, investigating and triaging technically oriented requests. Collaborate with a vendor partner to execute daily triage workflows. Develop and communicate compelling analyses and recommendations over aggregate trends from internal feedback. Collaborate with a Product Support Operations Lead to implement process and tool improvements. Maintain training and process documentation for tool specific knowledge areas. Create and maintain relevant wiki content and self-service tooling to ensure users who seek help will find resolution to the most frequently asked questions.

Experience analyzing and solving complex problems. Experience interfacing with technologies. Experience adjusting to changes in priorities or scope of projects. Experience managing multiple deadlines and delivering multiple projects at once. Experience with communications across functional boundaries and/or globally. Experience working both independently and in a team environment.

Skills:
Own the process for collecting, investigating and triaging technically oriented requests. Collaborate with a vendor partner to execute daily triage workflows. Develop and communicate compelling analyses and recommendations over aggregate trends from internal feedback. Collaborate with a Product Support Operations Lead to implement process and tool improvements. Maintain training and process documentation for tool specific knowledge areas. Create and maintain relevant wiki content and self-service tooling to ensure users who seek help will find resolution to the most frequently asked questions.

Education:
BA/BS degree in computer science or equivalent experience.

Languages:
English Read Write Speak

Client Description:

The Largest Social Media Company in the World.