#161569

Partner Operations Specialist

Location:
Remote (must be UK based)
Salary:
£411.50 Dayrate PAYE
Posted By:
Shana Hector
Date:
07/10/2020
Duration:
6 months

Job Description:

Hours per week: 40

Duration: 6 month Maternity Cover 

Bonus eligible

Paid holiday accrual: .5 days holiday per week

Focus: Product 0perations for a social platform 

Duties:
We are seeking a Partner Operations Specialist who can collaborate effectively with partner managers to deliver high quality partner support. This person will engage with the internal stakeholders who will directly support nonprofit organizations, community leaders, and work closely with internal support ops teams.

The candidate will have experience in client success, incident response, customer support to ensure a seamless experience. The candidate will also have strong intuition in escalating partner issues, and ability to work both independently and cross-functionally.

This is a remote contractor position.

Responsibilities

Work cross-functionally to drive and deliver issue resolution for partners

Offer high-touch solutions based on familiarity with product launch status and bugs

Support  internal stakeholders to ensure that partners have the best possible experience on the platform

Use data to spot opportunities and deliver insights to improve partner performance

Proactively analyze and communicate metrics and vertical trends as they relate to the ecosystem

Align with product and operations teams to act as an expert on our products (you will be trained)

Serve as an internal advocate in connecting teams to product and operational solutions

Proactively advocate for partners and push issues toward resolution

Skills:
Preferred Qualifications

Experience in customer satisfaction measurement

Experience working with or in support of diverse communities

Education:
Minimum Qualifications

BA/BS degree or higher

5+ years of experience in online operations, consulting, or account, partner, or project management

2+ years of work experience in customer support

Demonstrated ability to present technical content to general audiences

Intermediate leve SQL skills

Client Description:

The Largest Social Media Company in the World.