Hours per week: 40
Duration: 6 month Maternity Cover
Paid holiday accrual: .5 days holiday per week
Focus: Product 0perations for a social platform
We are seeking a Partner Operations Specialist who can collaborate effectively with partner managers to deliver high quality partner support. This person will engage with the internal stakeholders who will directly support nonprofit organizations, community leaders, and work closely with internal support ops teams.
The candidate will have experience in client success, incident response, customer support to ensure a seamless experience. The candidate will also have strong intuition in escalating partner issues, and ability to work both independently and cross-functionally.
This is a remote contractor position.
Work cross-functionally to drive and deliver issue resolution for partners
Offer high-touch solutions based on familiarity with product launch status and bugs
Support internal stakeholders to ensure that partners have the best possible experience on the platform
Use data to spot opportunities and deliver insights to improve partner performance
Proactively analyze and communicate metrics and vertical trends as they relate to the ecosystem
Align with product and operations teams to act as an expert on our products (you will be trained)
Serve as an internal advocate in connecting teams to product and operational solutions
Proactively advocate for partners and push issues toward resolution
Experience in customer satisfaction measurement
Experience working with or in support of diverse communities
BA/BS degree or higher
5+ years of experience in online operations, consulting, or account, partner, or project management
2+ years of work experience in customer support
Demonstrated ability to present technical content to general audiences
Intermediate leve SQL skills