Job Title: Product Owner
Salary: £45,000 to £55,000PA
Job Type: Full time – Permanent
Location: Remote/ West London

You must have Twilio / Twilio Flex experience to be considered for this role.

The Client:

We’re working with one of London’s fastest growing online businesses, with a growing presence across the European market. A bespoke online platform; The client facilitates the movement of items across the UK and Europe at a discounted rate. With over 5.9 million users and 70,000 transport providers, the company is changing the European transportation landscape by bringing convenience and cost savings into a fragmented market.

The Role:
The company is currently building out its product team, meaning this role offers a rare opportunity to enter into a large digital business and make an immediate impact on the product and development process.

Specifically, the chosen candidate would be tasked with overseeing the “Contact Centre” product - leading the research, planning and implementation of Twilio’s communication solution with the company’s internal systems. Reporting to the Head of Product, the chosen candidate would be expected to:

• Build strong relationships with business stakeholders ensuring that they fully understand the status of projects
• Provide vision and direction to the development team and stakeholders throughout the project
• Conduct research with users, partners and engineering to influence product decisions
• Manage and be accountable for the Product Backlog, plan iterations, and elaborate user stories
• Responsible for product release plans and sets expectations for the delivery of new functionality
• Provide an active role in the mitigation of impediments affecting successful team completion of Release/Sprint Goals; prioritise product defects appropriately.
• Demonstrate knowledge of the market, the users, and the roadmap for the product.
• Represent and engage the customer in the definition of products
• Manage stakeholders effectively and act as a liaison between the client, the product team and management
• Prioritise requirements, with input from stakeholders
• Manage products through implementation and support, engaging business communities, business change resource, IT resource, and external suppliers in the provision of technology solution

Required Experience

• Experienced in defining user requirements, stories, acceptance criteria
• Strong stakeholder management skills
• Must have Twilio / Twilio flex experience
• Experience with user testing, gathering and analysing user feedback
• Excellent communication skills, with the ability to question, influence and provide opinions and professional recommendations in a clear and constructive manner at all levels of the business
• Experience in a Product Management/Owner role
• Have been working within and practicing Agile/Scrum
• Able to work in a fast-paced environment