Product Manager- Twilio

Start date:
Posted By:
Walid Awatta

Job Description:

Job Title: Product Owner
Salary: £45,000 to £55,000PA
Job Type: Full time – Permanent
Location: Remote/ West London

You must have Twilio / Twilio Flex experience to be considered for this role.

The Client:

We’re working with one of London’s fastest growing online businesses, with a growing presence across the European market. A bespoke online platform; The client facilitates the movement of items across the UK and Europe at a discounted rate. With over 5.9 million users and 70,000 transport providers, the company is changing the European transportation landscape by bringing convenience and cost savings into a fragmented market.

The Role:
The company is currently building out its product team, meaning this role offers a rare opportunity to enter into a large digital business and make an immediate impact on the product and development process.

Specifically, the chosen candidate would be tasked with overseeing the “Contact Centre” product - leading the research, planning and implementation of Twilio’s communication solution with the company’s internal systems. Reporting to the Head of Product, the chosen candidate would be expected to:

  • Build strong relationships with business stakeholders ensuring that they fully understand the status of projects
  • Provide vision and direction to the development team and stakeholders throughout the project
  • Conduct research with users, partners and engineering to influence product decisions
  • Manage and be accountable for the Product Backlog, plan iterations, and elaborate user stories
  • Responsible for product release plans and sets expectations for the delivery of new functionality
  • Provide an active role in the mitigation of impediments affecting successful team completion of Release/Sprint Goals; prioritise product defects appropriately.
  • Demonstrate knowledge of the market, the users, and the roadmap for the product.
  • Represent and engage the customer in the definition of products
  • Manage stakeholders effectively and act as a liaison between the client, the product team and management
  • Prioritise requirements, with input from stakeholders
  • Manage products through implementation and support, engaging business communities, business change resource, IT resource, and external suppliers in the provision of technology solution

Required Experience

  • Experienced in defining user requirements, stories, acceptance criteria
  • Strong stakeholder management skills
  • Must have Twilio / Twilio flex experience
  • Experience with user testing, gathering and analysing user feedback
  • Excellent communication skills, with the ability to question, influence and provide opinions and professional recommendations in a clear and constructive manner at all levels of the business
  • Experience in a Product Management/Owner role
  • Have been working within and practicing Agile/Scrum
  • Able to work in a fast-paced environment


Client Description:

Friday drinks (COVID permitting), in-house barista, pingpong & darts, Perkbox membership, pensions

This is a challenging and exciting full time role, with loads of potential and room to grow within the company. If you are thinking long-term, and believe you have what it takes, please get in touch!


We want to make a world of difference, so it matters to us that we hire differently. Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer.