Customer Education Specialist

Remote (Central London)
£28 - £36 per hour / 58K - £74K ProRata
Start date:
Posted By:
Nicole De Jong
6 months

Job Description:

Job Title: Customer Education Specialist

What you'll need:
Our client is looking for an experienced Customer Education Specialist to join their Customer Education Team.
You' ll work cross-functionally with all of Customer Success, Sales, Support, Marketing, and Product to create and update engaging training content for customers and prospects: e-learning (SCORM) classes, tutorial videos, and live, virtual sessions.
You' ll primarily be building content to support the launch of new features and also updating older content to incorporate new functionality.
You' ll also be evangelizing our content both internally to employees and externally to partners, prospects, and customers.
Experience building SCORM-based e-learning classes in Articulate Storyline, Adapt, Evolve, or similar publishing tool
Familiarity with LMS administration, ideally the Exceed platform
Ability to create short, engaging tutorial videos, ideally in Camtasia
A love of live, virtual training facilitation and the ability to be both engaging and interactive
The ability to quickly shift between project management and on-the-ground content creation
A strong sense of what it takes to enable non-technical learners on software and business process

Strong Preferences (But not Required):
A dedicated generalist who is as comfortable teaching virtually as they are building asynchronous content
Passionate about breaking the mold on training: someone who is constantly looking to try new things
Familiar with the tools of the trade: video editing, SCORM-based content creation, LMSs, and virtual classroom platforms
A lover of cross-functional work who proactively looks to solve problems
Have a background in test prep or acting
Are familiar with training programs aimed at improving user adoption
Have design or animation experience

Client Description:

The Largest Social Media Company in the World.

The B2B Solution of the largest Social Media Company in the world

The Charity and NGO focused solution for the largest Social Media company in the world.

We want to make a world of difference, so it matters to us that we hire differently. Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer.