#163898

Global Community Manager

Location:
Remote (must be UK based)
Salary:
up to £90k plus bonuses
Posted By:
Shana Hector
Date:
20/01/2021
Duration:
9 months to start

Job Description:


Experienced Community Manager to help guide and grow the creator community for Spark AR, the augmented reality platform. In this role, the Community Manager will lead creator engagement day-to-day across key community touch points and surfaces.

This is a unique role in that this person will be supporting/engaging with these 4 pillars/areas of the creator community:

Forum: Independently run and own the Forum, helping it to deliver against its objectives by ensuring it has value for creators, as measured by traffic & engagement.
Platform's Community Facebook Group: Support the growth of a healthy community in the Community, working with our Marketing team.
Gallery: Help support the growth of Gallery into a useful and successful product for creators.
Beta groups: as required, support new product feature Beta Groups, in collaboration with Partnerships team

General Responsibilities include:

Community engagement & moderation

Understand the interests and behaviours of our community and how to best connect with them and keep them engaged
Liaise and manage processes with external moderation partners, including working in partnership to develop and implement best-in-class Community Management practices
Collaborate with internal stakeholders and cross functional partners to create, support and execute content

Product liaison and advocate

Partner with internal teams to create a feedback loop, e.g.

Product Operations: aggregate and report back on high frequency/volume creator technical feedback, bugs. Be an advocate for creators in product decision-making.
Research: surface insights from the community on a regular basis, and provide ad hoc input into research reports
Comms: flag and escalate sensitive community responses and provide recommended action

Engage with the product

Become an expert in the product's tools so that you’re able to handle as many queries as possible

Additionally:

Listen, observe, and understand the interests and motivational-drivers of the creator community
Act as a visible and vocal advocate for  creators internally (across teams/stakeholders); channelling the voice of the community, and working with the UX Research team to facilitate feedback gathering in the community
Act as a visible and vocal advocate externally, among creators.
Address the day-to-day needs of creators using spot opportunities for community inspiration, delight and surprise
Collaborate with internal stakeholders and cross functional partners to create and execute content, campaigns and initiatives, ensuring all content adheres to the brand guidelines and community engagement best practices
Listen, observe, and understand the interests and motivational-drivers of our community and how to best connect with them and keep them engaged
Partner with Communications team to flag and escalate sensitive community responses and provide recommended actions; act as needed as a spokesperson within the community
Test and analyze results to measure the effectiveness of our efforts, with an emphasis on continuous optimization and iteration
Liaise and manage processes with external moderation partners, including working in partnership to develop and implement best-in-class Community Management practices

 

PLEASE NOTE: We are currently receiving a large number of applications for job roles, so please make sure your skills are relevant before applying. Bear with us, as going through applications will take longer than usual. We are unable to reply to unsuccessful candidates due to the overwhelming volume. We appreciate your patience and understanding. 

 

Client Description:

The augmented reality platform of one of the largest social media companies in the world.

 

We want to make a world of difference, so it matters to us that we hire differently. Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer.