Assist with gaming creator outreach, account management and technical support

Identify, recruit, and onboard high potential partners to Facebook

Establish best practices and educate new gaming creators on how to optimize performance and community building

Develop and share expertise on video and platform products

Assist partners with implementation of new tools and products

Track retention and performance of partners and develop cross-functional strategies to optimize their performance

Become an expert in the support experience for gaming creators on our platform and quickly resolve partner issues

Ensure the success of gaming creators through consultations and scaled training methods

Solicit, organize, and contextualize product feedback from partners

Minimum qualifications

BA or BS Degree or equivalent

Understanding of the gaming landscape and a passion for gaming creators and video game publishers

3+ years of experience in online operations, communications or customer service

Passionate about creating world-class service experiences that delight partners

Ability to work effectively and cross-functionally, both internally and externally

Exceptional communication and presentation skills, and the ability to serve as a spokesperson 

Experience working independently in dynamic environments and a track record of taking initiative on groundbreaking projects

Able to prioritize when juggling multiple responsibilities on behalf of multiple partners

Comfortable providing customer support over the phone, email/web, and in-person at events

Willing to travel to visit partners, attend events etc.

Second language (German, Arabic, French, Spanish, Italian)

Preferred qualifications

Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans

Previous Intellectual Property experience or DMCA knowledge a plus