Client Solutions Manager

Remote (must be UK based)
up to 90k plus bonuses
Posted By:
Shana Hector
12 months (can be extended to 22 months)

Job Description:

The CSM is a strategic and enthusiastic solution-driver who puts customers at the core of everything they do. They have a passion for advertising and believe the future of marketing is people-based, data-driven and grounded in measurable business results. With proven understanding of both online and traditional media, the CSM is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. Success in this position requires strong consultative upselling and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.


· Customer and Industry Knowledge

o Develop a deep knowledge of Digital Marketing, and accompanying Facebook solutions.

o Demonstrate strong industry knowledge, and in-depth understanding of the UK Telco and Tech markets.

· Relationship Management

o Build and manage relationships with key clients and agency partners (media, creative, marketing partners)

o Work and collaborate with diverse group of internal cross functional teams.

· Marketing Solutions Expert

o In partnership with Client Partner, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners

o Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships.

o Analyse data and insights to guide strategy and implementation of Facebook solutions.

· Platform and Product Expertise

o Drive education on digital products, company updates and share best practices as relevant to client or agencies' business.

o Influence product innovation based on client needs and feedback

· Media Planning, Strategy, and Measurement

o Provide and oversee marketing strategy, align with client's key business objectives.

o Translate business objectives into campaign strategy, proposing campaign structures and implementing measurement solution (derive actionable insights, synthesize results into recommendations)

o Manage planning, execution, ongoing reporting and optimization of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimisation and real time targeting recommendations)


· Bachelor's or Master's level degree preferred

· Experience as a Facebook user and familiarity with Facebook’s ad products

· Experience planning, delivering, and executing media, measurement, and creative strategy

· Experience working with marketing and/or media companies

· Experience working with Telco/Tech businesses preferred

· Experience aligning solutions and measurement to client business objectives

· Experience presenting to external stakeholders at a variety of levels

· Advanced Excel skills

· Strong project management abilities, with experience completing projects with minimal direction with high attention to detail

· Experience providing insights and campaign optimisations/recommendations

· Demonstrated ability to build strong working relationships with internal and external partners

· Experience leading and managing initiatives with support from team/manager

· Experience supporting the execution of account growth strategy and action plans as part of a team

· Demonstrated experience analyzing data sets and delivering actionable insights

· Advanced written and verbal communication skills with the ability to articulate solutions

· Ability to guide adoption of products/solutions

· Demonstrated ability to influence internal and external stakeholders - anticipating challenges and objections, providing solutions and guidance with support



Client Description:

The Advertising arm of the Largest Social Media Company in the World.

We want to make a world of difference, so it matters to us that we hire differently. Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer.