This is a highly collaborative role that will require working with many teams across various function.

Key words: Customer Marketing Admin, Creativity, Case studies, ideation, Strategic, Customer Advocacy, B2B

Responsibilities

Perform some administrative duties such as maintaining trackers across project status, customer stories and quotes trackers, marketing agreements, customer logos library and more.

Own and manage the monthly customer marketing newsletter, sourcing content for inclusion

Manage internal comms for customer marketing, including the monthly customer story roundup.

Support the Customer Marketing Manager with content creation for events, sales decks and marketing campaigns.

Collaborate with XFN teams, including Partners, Customer Education, Sales, Customer Success, and Scaled Solutions to create tangible use case materials to engage, excite, and drive action for Workplace customers on their transformation and renewals

Create decks and other supporting marketing materials as needed.

Upload and maintain assets in the central hub for customer stories and use cases

Support the Pioneers Program by getting involved with our customer reference and advocacy initiatives, events, podcasts and content.

Required Skills

BA in Marketing, or a related discipline, or equivalent years of professional experience.

Min 3 years' experience in marketing, project management, or marketing administrative roles.

Strong project management skills

Proactive attitude with good time management skills

Detail-oriented focus with solid writing skills

Self-starter

Collaborative and able to balance conflicting and shifting priorities and feedback across teams

Experience creating customer facing content for marketing communications and campaigns

Experience working in SaaS start-ups building and executing customer narratives and team processes to drive high levels of customer engagement

Preferred Skills

Demonstrated success working at a similar level in client success or marketing with proven ability to excel

Big-picture thinker with the ability to solve detail-oriented issues in a fast-paced, always-on, highly ambiguous start-up environment

Proven track record of building strong cross-functional relationships, a deep sense of empathy and dedication