#164453

Customer Success Manager

Location:
Remote (must be UK based)
Salary:
£55 to £74k per annum plus bonuses
Posted By:
Shana Hector
Date:
05/02/2021
Duration:
12 months (can be extended to 22 months)

Job Description:

 

Must-haves: Customer Success, Process Improvement, Client Facing, Operations, German fluency 

 

Nice to have- Interest in Charities, NGO's, Politics and Government

 

Are you looking for an exciting new opportunity offering a great work-life balance at one of the largest tech companies in the world?

The company's mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach. Their global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways.

 

We are seeking a Customer Success Specialist who can collaborate effectively with partner managers to deliver high-quality partner support. This person will engage with nonprofit organizations, community leaders, and work closely with internal support ops teams.

The candidate will have experience in client success, incident response, and customer support to ensure a seamless experience. The candidate will also have strong intuition in escalating partner issues, and the ability to work both independently and cross-functionally.

Responsibilities

Support and resolve nonprofit partner issues by working cross-functionally with Product and Ops teams.

Offer high-touch solutions based on familiarity with product launch status and bugs

Project-manage and prioritize multiple partner requests to drive resolution with accuracy and attention to detail.

Provide frequent and clear updates to partner managers and other internal stakeholders on partner issues

Serve as an internal advocate in connecting teams to product and operational solutions

Proactively advocate for partners and push issues toward resolution

 

Minimum Qualifications

BA/BS degree or higher

3+ years of experience in online operations, client success, or account management.

2+ years of work experience in customer support

Demonstrated ability to present technical content to general audiences

Proven experience in high visibility partner communications

Preferred Qualifications

Fluency in German

Knowledge of community building and the nonprofit space

Flexible, adaptable, proactive, and persistent

Experience working with or in support of diverse communities

 

 

Client Description:

 

The Charity and NGO focused solution for the largest Social Media company in the world.

We want to make a world of difference, so it matters to us that we hire differently. Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer.