CRM Manager

London (working from home)
£22.50 per hour
Start date:
Posted By:
Nicole De Jong
9 months

Job Description:

Customer Relationship Manager (CRM) Specialist
Duration: 9 months
Rate: £22.50 per hour
Location: London (Remote)

As a Project Specialist (CRM), you will be working within our client's Marketing team with a focus on supporting outbound comms activites for teams across non-US English language marketplaces (UK, CA, IN, AU). This short-term contract role (9 months) will include creating, optimisting and QA-ing our outbound comms across our English language sites outside the US for a global project. You will work alongside our CRM experts with a reporting line into a core project team leader.

About You
We’re looking for a person with experience working with CRM tools and systems. You will have a good understanding of HTML and will have experience of balancing multiple tasks at once. You will be excited about collaborating with multiple stakeholders to meet the challenge of hitting targets within tight timelines. You will be good at both working independently and within cross-functional project teams sat around the globe.

Key Responsibilities
• Supporting in the delivery of CRM strategy across our member experience to optimise the performance of these communications
• Segment creation, monitoring and reporting
• Creation of email templates & campaigns
• Own copy and creative updates across multiple regions, based on a schedule of work with a defined time period
• Work closely with product marketing, design, merchandising and tech teams to deliver the best possible customer experience
• Leverage a suite of in-house CRM tools to optimise the customer experience
• Collaborate with cross-functional teams including Media, Channel Marketing, Design, Product and Technology to drive improvements and messaging consistency

Required skills
• Good, practical, understanding of web technologies (HTML, CSS, JavaScript, PHP etc.)
• Experience of working with CRM tools and systems
• Experience working in small project teams and meeting strict project deadlines
• Flexibility to work with partners across multiple timezones
• Excellent oral and written communication skills
• Relevant experience in a similar marketing role and a strong understanding of online advertising
• Detail orientated with strong organizational skills
• Strong analytical capability and a solid understanding of success metrics
• Ability to work in a high–energy, high intensity and rapidly evolving environment
• Be highly motivated with ability to thrive in a fluid and demanding environment

Preferred skills
• A background in digital content and / or membership based businesses
• A passion for culture and for technology
• Experience of optimising the prospect flow in an eCommerce business, ideally a membership or subscription model.

Client Description:

Our Client is a FTSE 100, multinational technology company no longer known for just one thing. Their areas of expertise include e-commerce, cloud computing, digital streaming, artificial intelligence, original entertainment… the list goes on. Despite being primarily digital, their aim is to be the most customer-centric company in the world. 


We want to make a world of difference, so it matters to us that we hire differently. Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer.