Portuguese speaking Offboarding Specialist

London - Remote initially (UK)
£64,000 - £74,000 (DOE)
Start date:
May 2021
Posted By:
Emma Willis
12 month contract (potential to extend)

Job Description:

The People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our People function. We strive to ensure employees feel heard and given the resources and support they need during the most important moments of their careers.

We are looking for a People Services Offboarding specialist who will drive the delivery of our exits processes to our growing EMEA workforce in partnership with our vendor team. In addition this person will manage a number of internal team initiatives to enable the scaling and evolution of our team. We are looking for a self starter who delivers best in class employee experience, enjoys solving problems, building and figuring out the best way to do things, and is passionate about process improvement.

- EMEA owner/lead of key HR processes with intricate knowledge and expertise in end to end process and responsible for successful delivery of process

- Managing onsite vendor team resources in the completion of BAU process activities ensuring best in class quality and performance delivered
- Manage the completion of sensitive HR processes end to end
- Manage the resolution of complex / exception / escalation cases; identifying and driving next steps, managing stakeholder communications and ensuring timely completion of cases to the satisfaction of customers and partner groups
- Build and leverage data and analytics (incl. KPI’s and QA) to measure process performance and identify opportunities for continuous improvements
- Identify and drive process improvement initiatives to make positive impact on process performance and global alignment; working in collaboration w/ global, outsourced and CoE teams
- EMEA rep in Global pods; shaping and influencing priorities and project managing delivery of global / regional priority initiatives
- Build and maintain relationships with key process partners; 
- Plan and execute change management activities to ensure process changes are correctly implemented, measured and maintained across the region
- Manage team intake process for new work - providing critical thinking to assess suitability of work, develop and manage roadmaps and manage transition process 
- Work with Tech teams on prioritization of projects/enhancements on behalf of EMEA People Operations 
- Drive priority team initiatives to build EMEA People Services team for scale

Minimal Qualifications:
- Language: English & Portuguese
- HR Operations, HR Shared Services or related field
- 5+ years of experience working with employees / HR processes or consulting experience

Preferred Qualifications:
- Comfortable working through ambiguity and uncertainty in a fast paced, ever-changing work environment
- Demonstrated capabilities owning and driving processes and improvement projects with minimal direction
- Self-starter and fast learner requiring minimal direction on a day to day basis.
- Excellent communication skills and ability to handle sensitive matters with tact and diplomacy
- Demonstrated problem-solving and critical thinking skills
- Strong attention to detail and accuracy, and ability to multi-task & manage competing priorities
- Ability to work across various levels of the organization, while building trust and fostering collaboration
- Ability to work in a team environment to achieve goals

Client Description:

Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.


We want to make a world of difference, so it matters to us that we hire differently. Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer.