- Remote (must be UK based)
- Up to £40k, bonuses elegable
- Start date:
- Posted By:
- Shana Hector
- 6 month FTC to start
The entertainment arm of our massive Tech client is seeking a Triage Specialist to optimize how entertainment and media organizations leverage their Social platforms. This role works directly with Partner Managers, Media Operations, Product and Analytics (and with Media partners directly) to ensure a seamless support experience for partners.
The Entertainment Media Partnerships team works closely with the leading content creators in the world, including Broadcasters, public figures and music artists.
Support Entertainment partners and liaise with Partner Managers and other internal stakeholders to ensure that partners have the best possible experience on the platform
Proactively advocate for partners and push complex support issues toward resolution
Work cross-functionally to drive and deliver scalable operational solutions for partner issues
Develop an understanding of Partnerships’ goals and help determine ways to improve partner support in meeting those goals
Align with operations and product teams to act as an expert on specific media products & processes
BA/BS Degree (or equivalent experience)
Great at communicating in English and German or French (at least one required)
3+ years of experience in operations, support, account, partner, or project management
Experience solving problems in a collaborative environment
Experience prioritizing projects and responsibilities on behalf of multiple stakeholders
Experience working independently and a track record of taking initiative
Experience working cross-functionally, both internally and externally
Knowledge & interest of media & entertainment industry
Experience working with operations in a technology organization or start up
Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.
We want to make a world of difference, so it matters to us that we hire differently. Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer.