Operations Manager

Remote (must be UK based)
£78,000 per annum
Start date:
Posted By:
Shana Hector
6 months

Job Description:

Duration:6 Months

Alternative Job Title: Marketing Automation / Lead Routing Specialist

Our client’s mission is to bring the power of community to everyone at work. Launched in 2016, our client’s platform is an enterprise communications platform that is used by over 30,000 organisations of all sizes worldwide to transform how they connect, collaborate and get work done. To help with operational improvement in this business, they are seeking a sales/marketing operations specialist who is expert in lead routing, sales operations and marketing automation, who is passionate about maximising sales funnel performance and lead management.

This is a project-based role. They have some real challenges with lead routing throughout the sales funnel which they would like a focused experienced and expert to help resolve. You will partner closely with the Head of Field Marketing, Director of Digital Marketing, and other functions including Sales, Sales Operations, BI and the Enterprise Engineering teams to identify, investigate and propose solutions that will ensure accurate and consistent routing of leads within the sales organization.


The ideal candidate will be:

  • A curious, data driven, highly structured, analytical problem solver able to bring XFN stakeholders together to tackle and solve operational challenges

  • This person will thrive in a dynamic, fast-paced environment able to deliver against tight deadlines

  • Know the end to end best practice of how lead routing works - affect analysis

  • Strong analytical skills

  • End to end Governance - strong at putting forward proposals for governance

  • Strategic but also in the weeds of issues

  • Usage of data to make their points - Salesforce data

  • Work with Ambiguity

  • Good with XFN collaboration

  • Have knowledge of Leandata



  • Propose improvements in lead routing operations

  • Investigate and solve for specific lead routing issues in order to improve funnel efficiency

  • Extracting and working with SFDC data to determine where specific lead routing issues occur

  • Suggest a holistic approach to solve lead routing issues, kick off a project on it and execute it

  • Ensure lead enrichment processes and operations are working effectively with lead scoring models

  • Build strong cross-functional relationships especially with sales, sales operations, analytical and technical teams, in order to address marketing automation challenges

  • Change management to develop proposals and plans to drive cross-functional stakeholder alignment and recommending change plans (e.g. account or territory management changes)

  • Build dashboards, manage reporting and conduct regular analysis to detect issues and track lead routing effectiveness

  • Recommend scalable processes that ensure best practices in lead management.



  • Degree educated with at least 5 years domain experience in a sales operations, SFDC admin or marketing automation role, with strong commercial, data and analytical skills

  • Deep understanding of marketing automation tools, specifically Salesforce, Marketo and Tableau

  • Knowledge of Leandata is a plus

  • Knowledge of lead routing software is a plus (routing, territory management, governance around people rosters)

  • Experience with lead routing processes and tools and how to optimize these

  • Curious, data driven, analytical and a problem solver

  • Experience managing cross-functional projects

  • Good communicator (spoken and written) used to engaging with multiple stakeholders to share analysis and propose solutions

  • Self-starter with the ability to work independently and able to prioritise

  • Proficiency with MS office (xls, ppt)

  • SaaS or B2B experience preferred


Client Description:

Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.


We want to make a world of difference, so it matters to us that we hire differently. Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer.