Partner Solutions Manager

Remote (must be UK based)
Start date:
Posted By:
Shana Hector
6 months

Job Description:

Partner Solutions Managers  work with Partnerships teams to help accelerate our commerce efforts, drive commerce best practices, and facilitate an optimal commerce experience for our sellers.

This role will work closely with these same sellers and creators, helping them use Facebook and Instagram’s portfolio of commerce products, while acting as a conduit between our support and product teams.

This role sits on the Commerce Partnerships team, the external arm of our commerce business, working with the world’s largest and most exciting brands using the suite of “Shops” commerce products.

Work closely with managed creator and seller teams to drive adoption of performant commerce products
Coordinate between seller and product and support teams to ensure troubleshooting and issue resolution
Own resolution of product questions and issues from key managed sellers and creators
Build out understanding of commerce best practices to create scalable resources to drive success
Work closely with product support teams to build proper infrastructure to further improve technical and operational support processes
Quickly ramp up on our suite of Commerce products and processes
Capture customer feedback for our product teams

BA/BA Degree (Preferred)
4+ years of experience in account management, partnerships, support, or operations
Experience in eCommerce preferred
Experience solving complex problems in a collaborative environment
Experience handling multiple projects at once that require context switching and prioritization
Ability to uplevel experiences to create synthesized findings and action plans
Ability to quickly learn complex products to be able to serve as an expert for other parties
Experience working with a diverse cross-section of teams with a complex organization, both internal and external
Experience working independently and track record of taking initiative

Client Description:

Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.


We want to make a world of difference, so it matters to us that we hire differently. Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer.