Retention Specialist

Job Terms:
£200 per day (PAYE)
Start date:
Posted By:
Nikita Vyas
7 months

Job Description:

Duration: 7 months (Asap start to end Q1 2022)
Pay rate £200 PAYE
Location: Barbican - phased return to office from September

Job Description:

About the role
This role sits within our ‘Engagement & Retention’ team whose goal is to ensure members have a great experience of our service and stay with our client over time.

This role will work closely with the UK the Retention Manager to execute campaigns and tests designed to retain customers in the membership space.

This will include:
 Optimising existing member communications and onsite journeys
 Creating new ways to communicate new member benefits
 Executing online and email-based campaigns to drive member retention
 Leading engagement and retention-focussed testing via the apps
 Documenting and sharing learnings across teams
 Reporting test results and influencing future roadmaps for engagement & retention

About you
You are a self-motivated, results-driven Marketer with an ability to learn quickly and to execute plans with high attention to detail.

You will be comfortable analyzing data and extrapolating insights from it and will have strong written communication skills.

Experience in retention marketing or customer relationship management is a plus.

Client Description:

Our Client is a FTSE 100, multinational technology company no longer known for just one thing. Their areas of expertise include e-commerce, cloud computing, digital streaming, artificial intelligence, original entertainment… the list goes on. Despite being primarily digital, their aim is to be the most customer-centric company in the world. 


We want to make a world of difference, so it matters to us that we hire differently. Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer.