#174759

Customer Analyst

Location:
2/3 days onsite/North London/2 days from home
Job Terms:
Permanent
Salary:
£40-£45k
Start date:
Notice period
Posted By:
Claire Blasi
Date:
11/18/2021
Duration:
Permanent

Job Description:

My client, a multi-award winning international fashion and retail brand are looking for a Customer Analyst. 

Job Summary:

  • You will be supporting the business decision making through the development of in depth insights and customer analysis.

  • Building cross functional networks to support the business in creating a data centric approach.

  • Completing analysis of end to end omnichannel customer journeys.

  • You will be developing predictive and propensity models and implement these into the day to day marketing processes.

  • You will be developing actionable insights and reports and support the implementation of these across the wider team.

  • You will be advising key stakeholders on customer trends from data driven insights.

    The Role:

    The Customer Analyst is responsible for managing and executing analytics projects for the brand and marketing and the wider business. This includes developing in depth customer level analysis across European brands. The role will support the Customer Analytics Manager in the execution of the analytics strategy.

    This role requires a good understanding of customer analytics, customer behaviour and data modelling. The successful candidate will be able to analyse large volumes of data from multiple systems. Activities will include but are not limited to; working with key stakeholders to develop analytical briefs and hypothesis’, acting on these briefs to complete analysis and identify business opportunities, presenting findings in a simple and engaging way to a wide range of stakeholders and where necessary developing scalable analytical models to implement into business as usual activities.

    An important aspect of this role is being inquisitive to identify opportunities to improve on current marketing processes through the use of data. To enhance the understanding of the customer they are continually increasing both volumes and sources of customer data across Europe. This is an exciting opportunity to combine loyalty, ecommerce and behavioural data to drive innovation across the business.

Key Responsibilities:

  • You will support the Customer Analytics Manager in the execution of the wider analytics strategy.

  • Independently identify, manage and deliver customer analytics projects to meet defined business objectives.

  • Undertake analytical projects that range from descriptive to predictive analysis.

  • Deliver clear and actionable insights to both the marketing function and the wider business.

  • Improve the businesses understanding of customers and their omnichannel journeys.

  • Develop advanced analytical models to support innovative personalisation strategies.

  • Support innovation initiatives by measuring all of marketing’s test and learn activities.

  • Continuously seek to enhance data and identify process improvements in how we utilise it.

  • Support in the development and implementation of customer behavioural reports.

  • Act as knowledge champion sharing analytics knowledge and techniques across the wider function.

    Key Skills, Knowledge & Experience:

  • Graduate in Computer Science with applied programming/scripting experience or a STEM subject with at least 2 years of relevant industry work experience.

  • Excellent analytical skills including advanced excel and SQL skills.

  • Experience of any programming language, would be strongly preferred.

  • Knowledge of Tableau, Power BI and Google Analytics highly beneficial.

  • Solid project management skills and experience prioritising multiple projects simultaneously.

  • Excellent communication skills with the ability to translate complex topics in a simple and meaningful way.

  • Ability to build effective working relationships with internal stakeholders and external partners.

  • Strong team player with inquisitive personality.

Please contact me if you want to take advantage of this fantastic opportunity. claireblasi@aquent.com

*Due to the high volume of responses, if you have not received an email in 48 hours please take it that you have unfortunately not been successful.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

 

Client Description:

A multi-award winning international fashion and retail brand with offices based near Watford Junction. This is a global brand with a great company culture. The company works with flexible and summer hours, and are looking for highly driven and personable individuals to join their team. They have over 4000 roles worldwide and operate across 9 countries. 

Some benefits include 12% bonus structure, long range incentive plans, car allowance, pension contribution and family private medical health care to name but a few. The company in question are the biggest corporate sponsor of children's charities and have done a lot of work with the Prince's Trust. They have recently made efforts to partake in more sustainable trade and hone a huge emphasis on corporate responsibility. 

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.