Customer Insights Analyst (B2B)

Hybrid / Central London Shoreditch (must be UK based)
Job Terms:
£57,220 - £62,935 per annum, pro-rata
Start date:
Posted By:
Mandy Brar
Until 25th November 2022 (w/scope to extend)

Job Description:

This full-time contract position offers hybrid working with approx 1-2 days onsite in the Central London Shoreditch offices.

This role is paid on a PAYE basis and you'll be entitled to 33 days paid holiday per annum, pro-rata, inclusive of bank holidays


The Role

Aquent is looking for an experienced Customer Insight Analyst to join our client's Market Intelligence team.

As a Customer Insight Analyst, you will develop market intelligence to understand the company's market, competitors and uncover growth opportunities as they expand their footprint.

You will also implement account targeting to prioritise the right accounts and the right conversations to maximise acquisition and the share of wallet growth and retention.

You will be responsible for:

  • Designing the company's contact personas to understand who they are, what engages them and how the company can influence them to buy, use and be retained
  • Connect the customer journey to understand the best path to becoming a customer
  • Help your stakeholders feel like they understand their market, customers and where they can make a business impact
  • Target the right accounts and personas to encourage growth

To apply for this customer insight role, you will need 3-6+ years of experience in business analytics and organising customer events.

You will also require a track record of working with B2B customer data sets, preferably in IT, retail or finance.

Additional requirements include:

  • Analytics technical skills, including knowledge of SQL, SAS and Tableau
  • Advanced Excel and PowerPoint presentation skills
  • Experience in customer segmentation, contact strategy and market research
  • Agile project management skills to handle a wide range of programmes
  • Certifications in Excel, SQL and SAS would be advantageous


If this role sounds like a match for your skills and experience, please can you apply with your CV today!

*Please note that next steps will be shared with shortlisted candidates this Wednesday 21st / Thursday 22nd June.

Client Description:

A multinational cloud-based software company specialising in a series of products designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries.


Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.