Customer Success Manager

Hybrid / Central London or Maidenhead (must be UK based)
Job Terms:
£46,319 - £50.960 per annum, pro-rata
Start date:
July 2022
Posted By:
Judy Yebuah
until 9th April 2023 (pat leave, w/scope to extend)

Job Description:

This full-time contract position offers a hybrid working model with 2-3 days onsite in either the Central London Shoreditch or Maidenhead offices (depending on your preference).
This role is paid on a PAYE basis and you'll be entitled to 33 days paid holiday per annum, pro-rata, inclusive of bank holidays.

The Role

Do you have account management or business development experience, and are you seeking a new contract in London?
Aquent is helping a large tech firm find a Customer Success Manager to join their team until the 9th April 2023, with scope to extend.
You will maximise value realisation and return on investment in complex, multi-regional strategic enterprise accounts by building long-term partnerships with a focus on product adoption.

Some of the areas you’ll be working in includes, but not limited to:

  • Leading customers through digital transformation with a clear view of customer objectives and key performance indicators
  • Maximising value realisation and return on investment from the solutions and services customers buy from the company
  • Building positive relationships at senior levels, including C-Level, within UK companies
  • Building a strong post-sales strategy for your portfolio of accounts

To apply for this Customer Success Manager role, you will need experience in post-sales account management in Digital Marketing (analytics, optimisation/conversion and/or social).

You will also require the following:

  • Experience managing an account portfolio of large, global, sophisticated and strategic accounts at a senior level
  • Experience driving customer retention initiatives, achieving high retention rates and customer satisfaction (NPS)
  • Excellent communications skills (written and verbal)
  • Excellent critical issue management skills


To apply for this Customer Success Manager role in London, please apply now! 

Client Description:

A multinational cloud-based software company specialising in a series of products designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.