Account Manager - Partner Lead

Job Terms:
£50,000 per annum
Start date:
Posted By:
Nikita Vyas
12 Months

Job Description:

Project Overview:

Our top 3 tech giant client's Digital Academy is part of Go-to-Market (GTM) and runs groundbreaking education programmes for their largest customers and agencies across EMEA. These programmes have been designed to help customers and sellers collaboratively solve marketing and organizational challenges. The Partner Lead defines the team’s partner operations structure and builds long-term relationships with our external facilitators vendors across EMEA to scale the delivery of the Digital Academy’s programmes – from 2-3 hour Mini Labs to full-day Labs.

Overall Responsibilities:

The Partner Lead defines and enforces operating principles for our partner facilitator network. This includes capacity management (i.e. how many facilitators we need to achieve our workshop targets), establishing skill requirements, setting the cadence of operational meetings and creating escalation processes. They do that by building and maintaining trusted relationships with partners, communicating Digital Academy's strategy, capturing feedback and using it as input to iterate our partner processes. The Partner Lead also supports different Digital Academy functions to monitor and improve the quality of workshop deliveries.

Top 3 Daily Responsibilities:

Manage day-to-day execution of partner operations by acting as a key point of contact for delivery partners across EMEA. This includes solving resourcing issues, onboarding new partners and facilitators, monitoring metrics such as cancellation rates and delivering training updates for the existing facilitator network to ensure we have best-in-class talent.

Act as partner facilitator network liaison within the Digital Academy team and help curriculum teams to optimize for quality at scale. Conversely, communicate and enforce Digital Academy's delivery principles towards facilitators.

Manage a significant part of the Digital Academy’s delivery budget, forecasting quarterly spend, managing purchase orders and invoices, keeping other Digital Academy functions and finance teams updated.

Ideal Skill/Experience/Education required:

  • 3+ years of experience managing business partner and customer relationships
  • 2+ years of experience managing training programmes in a company, at university or equivalent.
  • Fluent in written and spoken English. Experience in building partner or customer relationships and negotiations skills.
  • High attention to detail with excellent organizational and analytical skills.
  • Ability to craft concise and compelling comms to internal stakeholders and external partners.
  • Able to manage ambiguity and balancing competing objectives.
  • Experience working with Google Workspace products such as Spreadsheets, Forms, Slides, Documents.
  • Capability to handle multiple projects and stakeholders.

Preferred skills:

  • 2+ years of experience designing educational content.
  • Experience in facilitating workshops in a business context.
  • Experience in drafting and reviewing legal contracts.

Client Description:

Our Client is a multinational technology company, specialising in Internet-related services and products; including online advertising technologies, search engine, cloud computing, software, and hardware. The atmosphere is relaxed with a diverse and innovative culture. Opportunities for growth and progression and networking with like-minded people across the business and beyond.


Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.