- REMOTE- UK
- Job Terms:
- Start date:
- Posted By:
- Becky Morrissey
- Long Term
PLEASE NOTE THIS POSITION IS FROM THURSDAY TO MONDAY! WORKING SATURDAY AND SUNDAY (9-5PM) IS A REQUIREMENT
Our client, a brand leader in travel with 30 brands and 7,000+ properties across 131 countries is looking for a Digital Marketing/Client Engagement Specialist!
This position is currently remote and does have the opportunity to go onsite to their offices but can be strictly remote if preferred.
This role is a Client Services Manager that will assist hotels in selecting, understanding, and executing Marriott’s digital marketing services. This support will come in the form of answering inquiries, generating reports, email, and voice calls. This role should have a strong understanding of the digital marketing principals: SEO, Content Marketing, 3rd Party Placement (Yelp), Paid Media, SEM, Social, and programmatic marketing. They will learn Marriott’s services which are designed to fully support the digital marketing disciplines for their properties.
Talent will need to be digitally focused and will train to understand Marriott’s digital marketing programs and their offerings and pricing levels. They may advocate on behalf of their hotels and assist hotels with navigating MDS digital services and help determine which services are the best fit for the hotel. They will make strategic recommendations for hotels’ digital marketing efforts. They will create reports and dashboards to review digital results with the hotel property.
They will manage inboxes and ticket queues that have defined turn around times (SLA’s). Manage the work independently and be fully accountable in that they re-assign coverage of their work if they are to be out. They will triage tickets and respond in regard to tactic recommendations, results, ticket status, billing, and general questions.
Talent needs to be an investigative problem solver. There are defined processes, but Talent should feel comfortable creating or suggesting processes if it will improve results. Ability to recognize when we should solve for an ask in-house or when an issue should be escalated to Marriott.
Strong written and verbal communicator is essential
Excellent customer service skills, account management experience is a plus
Promote team growth and assist with training and documentation
They should have 2+ years of digital marketing experience
High attention to detail and accountability
Solid understanding of using spreadsheets, Microsoft Office and Google Suite- MUST HAVE!!!!!!
Experience with Salesforce is a plus, but this can be learned on the job
Must be currently living in the UK to be considered for this opportunity