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Business Analyst(Consumer Insights)

Posted By Shivika UpadhyayLondon(hybrid)


Placement Type:



£300 per day(PAYE Inside IR35)

Start Date:


Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what customers are watching?

About the team
The Global Research Operations team:
• Leads recruitment and customer engagement initiatives to retain high response rates
• Drives customer obsessed solutions to custom testing strategies
• Develops visual reporting tools used by cross-team stakeholders
• Partners across multiple teams to deep dive into customer data.

Key job responsibilities
• Support programming, QA, sampling and deployment tasks for surveys across multiple locales and languages
• Partner with Research Managers and Operations managers across global panels to support translations tasks and processes
• Evaluates and analyzes research scope, define project needs
• Designs research approach and strategy, define milestones, timelines, and KPI
• Documents end-to-end workflow, RACI, SOP, and SLA as required
• Dives deep and analyzes data from various sources and iterate the mechanisms as needed
• Identifies opportunities to make the workflow more efficient and recommends strategy for streamlining
• Independently or under manager’s supervision make high judgement calls on ambiguous issues
• Dive Deep: develop a deep understanding of our partners research needs and create impactful testing strategies
• Customer Obsession – Drive excellence in customer engagement and retention policies.

Basic qualifications
• 1-2 years of professional non-internship experience (marketing, consumer insights, or project management)
• Experience in deploying, programming and/or writing surveys
• Experience using Microsoft Excel to manipulate and analyze data
• Proficiency in English, and one of: French, Spanish, Swedish, Portuguese, Japanese, German, Italian, or Dutch, is a plus
• Enthusiasm for film and television production and programming
• Bachelor’s degree or equivalent experience.

Preferred qualifications
• 2+ years of professional experience in the market research field
• Experience translating complex data sets into clear and compelling written narratives
• Strong presentation skills specifically speaking about research methodologies and findings
• Understanding of basic statistics
• Demonstrated ability to collaborate effectively across internal teams
• Proficiency in MS Excel, Word, SPSS, Tableau.

Client Description

Our Client is a FTSE 100, multinational technology company no longer known for just one thing. Their areas of expertise include e-commerce, cloud computing, digital streaming, artificial intelligence, original entertainment… the list goes on. Despite being primarily digital, their aim is to be the most customer-centric company in the world.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.