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#195903

Senior Solutions Consultant / Customer Success

Posted By Ola LichtenszteinLondon - hybrid
Date:

Overview

Placement Type:

Temporary

Compensation:

£84k pa pro rata (PAYE)

Start Date:

01.07.2024

Hours: 35-hour week 

 

Our client is seeking a Senior Workflow Assessment Consultant to work with one of their largest and most strategic customers. The role will work across the customer’s different businesses and creative teams globally, to understand how they are using client’s products and identify where new features, integrations, automation and innovation from within products could drive efficiency, greater utilisation of product and excellent customer outcomes.

The successful candidate will be responsible for documenting and presenting analysis with recommendations and projected value to the customer. They will also play a key role in helping to implement these improvements and ensure that they are successfully adopted and that value is realised across the organisation.

Required skills/experience

  • 5-7 years customer facing experience from executive level to end users
  • Practical knowledge and sound experience of working with solutions across the Adobe Creative Cloud suite and associated products (in particular Document Cloud and Experience Cloud)
  • Highly developed business and systems analysis skills, including digital asset management and creative workflow consultancy
  • Experience of working within an agency/creative environment
  • Basic JavaScript coding and an understanding of APIs
  • Experience of working with creatives to adopt and operate client’s products or other creative tools; focusing on the full lifecycle from conception to execution
  • Strong analytical and problem-solving skills
  • Experience of working with project delivery methodologies (Agile/Waterfall), project and quality controls and associated documentation
  • Strong demonstration of capabilities that support commercial awareness and opportunity generation
  • Excellent communication, interpersonal and presentation skills, ability to quickly build rapport and strong customer relationships extending up to the to C suite
  • Knowledge and experience of how to operate within large, complex customer organisations, working across a broad and highly matrixed set of external and internal stakeholders.
  • Strong collaborative capabilities both internally and externally
     

 

If this sounds like you, contact the Aquent team today!

The next steps will be shared with shortlisted candidates. Thank you for taking the time to apply.

Client Description

A multinational cloud-based software company specialising in a series of products designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries.

 

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.