Operations Program Manager
Overview
Placement Type:
Temporary
Compensation:
£ 541.25 per day - UMBRELLA ONLY
Start Date:
01.01.2025
Job Description
This role involves developing the strategic vision, innovating new shopping experiences, and enhancing the customer journey for the client’s Online Store. You will oversee all aspects of end-to-end planning and programme management for multiple projects, creating a cohesive and unified shopping experience. You will also shape strategic business priorities and develop multi-year business plans to drive growth and revenue targets, while optimising the performance of our existing e-commerce experience.
Key Responsibilities
- Develop, manage, and promote digital commerce strategies and initiatives, from conception and ideation through prototyping, A/B testing, and usability testing
- Identify data-driven insights and synthesise conclusions into actionable recommendations
- Define how customers navigate, learn, shop, configure, and purchase products via our digital platforms
- Prepare and deliver detailed strategic briefs and presentations to inform and mobilise cross-functional partners, supporting business priorities, opportunities, and performance improvements
- Hold regular meetings with peers in Asia and Europe during overlapping business hours to ensure global alignment
Minimum Qualifications
- 6+ years of experience in a strategy, customer experience, or customer journey role
- Proven expertise in e-commerce, checkout, or payments.
Preferred Qualifications
- Demonstrated success in driving business growth through data-driven insights
- Exceptional communication, storytelling, and presentation skills
- Strong knowledge of the B2C e-commerce industry, including shopping trends, consumer behaviour, and conversion optimisation
- Experience in P&L management, finance/fintech, subscriptions, and/or loyalty programmes
Education: BA/BSc degree required; MBA preferred
If this sounds like you, contact the Aquent team today!
The next steps will be shared with shortlisted candidates. Thank you for taking the time to apply.
Client Description
Our Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet. They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.