UX Writer (Remote)

Overview

We are looking for a UX Writer to work with our client on a remote basis

As the UX Writer within the Web Performance team, you’ll be responsible for writing content for products and web experiences, creating content that’s conversational, human-centric and accessible.

• You will develop deep understanding of Industrial Automation’s key customer types and be able to tailor content to their preferences and needs.
• You will be knowledgeable about content strategy, making it intuitive, easy to understand, and in line with the goals of the product.
• You must have superb writing and editing skills, be an excellent collaborator and be able to work independently in a fast-paced environment.
• You will evangelise UX writing with lines of business and other people you collaborate with.

The expertise you have:

• 3+ years of experience in digital content design, UX writing and content strategy (or equivalent studies).
• Conduct stakeholder interviews with subject matter experts (SMEs) to clarify technical assets and translate them into curated, customer-focused digital content.
• Proven track record of defining, socialising, testing, iterating on and delivering outstanding digital content experiences.
• Experience in Industrial Automation or another industry that is complex, multi-channel and diverse.
• Experience with cross-functional collaboration in a customer first, fast-paced environment within agile teams.

The skills you bring:

• Adept at using language that is compelling, concise and friendly to simplify complex interactions and guide a user through a digital experience.
• Ability to translate technical and complex assets provided by SMEs into a digital structure, tailored to online content user habits, in a compelling way.
• UX writing team expert, on top of latest trends, able to share analyses and benchmarks that support the vision and strategy being implemented.
• Proactive and meticulous, with an ability to balance multiple projects simultaneously.
• Comfortable defending content decisions with stakeholders and management and ability to negotiate edits with diplomacy and an open mind.
• Uses data and analytics to find opportunities for improving the customer experience.
• Can build credibility and trust with peers and stakeholders and enjoys working in a complex organization with multiple decision-makers.
• Values pace over perfection, enjoys big picture and hands-on work, and has a proven track record of projects that achieve tangible results.
• Willing to jump into different and related areas (content strategy, UX/UI critiques, project management), with an eye to the future of digital content design.

The value you deliver:

• Driving the content strategy, content creation, and best practices that are critical in helping customers discover solutions and products.
• Collaborating with the design and brand teams to write and test user-focused content that guides customers through an experience, while maintaining the client’s tone and voice.
• Influencing a test, learn, and optimize approach to content development where you’ll make informed decisions on the topics, tone, language, and delivery of content.
• Working across teams to help deliver a cohesive content experience across solutions and products.
• Championing content strategy and UX writing standards and principles across the teams you support.

Education and experience:

• Bachelor’s degree in user experience, UX writing, design, communications, journalism, or a related field required.
• Master’s in communications or related field, or equivalent experience.

This role is open for a limited time only