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Promotions Operations Specialist

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Overall Responsibilities:
The Promotions Operations Specialist works cross-functionally with Product Marketing Managers and the broader merchandising team to manage, execute, and publish a roadmap calendar of internally-funded promotional campaigns surfaced to user segments on the digital content store. In this role, team members are responsible for configuring/testing campaigns pre-launch and troubleshooting post-launch as needed with cross-functional partners in Product/Engineering and Customer Support. To enable growth/scale, the Promotions Operations team also focuses on processes, documentation, and enabling new features/functionality (new promotions mechanics and/or surfaces). 

Top 3 Daily Responsibilities:

  • Build, test, and launch promotional campaigns (approximately 3 per week) using internal tooling
  • Monitor campaign metrics using internal tools; partner with Engineering/Support as needed 
  • Serve as a subject matter expert on our internal tools and processes for cross-functional partners

Skill/Experience/Education:
Mandatory/Required Skills:

  • BA/BS with any degree with work equivalent experience (In lieu of degree, 4 years relevant work experience) 
  • 2-3 years experience as a content manager/project manager/program manager 
  • Background in e-commerce or other online content publishing business 
  • Fundamental experience on CMS tools 
  • Ability to multitask and prioritize effectively 
  • Skilled verbal and written communicator 
  • Process-oriented 
  • Solid organizational skills 
  • Flexible; adaptable to ambiguity 
  • Calm under pressure 
  • Capable problem-solver; comfortable triaging technical issues alone/as a team

Desired/Nice to Have Skills/Not Required:

  • Salesforce experience desired but not mandatory
  • Experience with content management and targeting/segmentation tools preferred 
  • Skilled at documenting and/or improving team/organizational processes 
  • User-first mentality; committed to delivering high-quality, error-free customer experiences 
  • Proficient delivering both independently and in a team environment 
  • Experience working cross-functionality with technical and/or customer support groups 
  • Prior work with supporting/managing promotional execution highly-desired Interest or experience (professional or personal) in gaming highly-desired

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