Technical Analyst

Overview

Contract – 12 months.

• We are looking for a dedicated and ambitious individual to work with our global customers within the Digital Media Consulting team; for the EMEA region.
• The Professional Services (PS) team is responsible for providing expert skills in the implementation of Firefly APIs, Photoshop APIs, Express SDK, as well as Document Cloud Products.
• Our customers have access to our PS Subscription throughout their investment into certain products, meaning that our consultants stay engaged with them to ensure not just successful implementations, but successful business outcomes long term.
• The PS Technical Analyst will predominantly work in the ‘Pre Sale’ space to work with potential customers in understanding their business issues, workflow ideation and creation of solution design – to then efficiently pass this groundwork to the (post sale) PS team to deliver.
• This will enable the PS team to start fast, with a knowledgeable handover from presale, ensuring an exceptional customer experience.
• The PS Technical Analyst will also be responsible for scoping the intended implementation work and ensuring the services sold to each customer are fit for purpose and able to deliver as intended. We encourage our team to be creative, collaborative, and committed to delivering outstanding experiences for our customers.

Responsibilities:

• Represent the post-sales organization as the focal point of the Professional Services team in the Pre-Sales environment. Assist sales in positioning professional services and instilling confidence in their capability to support implementation and delivery.
• Demonstrate expertise in our Digital Media products, with a primary focus on AI model – Firefly, as well as Express and Photoshop API capabilities. Possessing an intimate understanding of their functionality, technical capabilities, and value delivery.
• Specialize in APIs, understanding their uses, limitations, and mastering their SDKs.
• Collaborate with customers and peers to comprehend and develop functional and technical requirements, construct implementation strategies and roadmaps, and ensure overall solution quality and value realization for the customer.
• Align with the customer’s technical team, serving as an expert consultant on the technical aspects of systems, including APIs and integration projects in a pre-sales capacity, representing the PS team.
• Ensure that all opportunities are established with a ‘land-ready’ use case with execution plan aligned.
• Establish a clear pathway for the adoption and utilization of over 50% of the purchased API and Custom Model entitlements by each customer.

Required Skills: 

•  Minimum 3-5 years of prior experience in a technical role working with APIs in an enterprise organization.
• German speaker, with ability to comfortably deliver above responsibilities, professionally, in the language.
• Collaborate closely with customers to understand their annual marketing campaign calendar, ensuring that the proposed solutions align seamlessly with their upcoming initiatives within the next 3 to 4 months.
• Utilize historical briefs, templates, and assets from previous campaign instances to inform and enhance the development of the future solution design, presented through comprehensive systems integration or activity diagrams showcasing key user interactions and the sequencing of API calls.
• Devise and present illustrative delivery/execution plans, outlining the steps leading up to the launch of each identified use case, potentially incorporating existing demos or creating low/no-code demonstrations to validate feasibility.
• Classify the campaigns within the customer’s annual calendar according to predefined use case categories outlined in the sales playbook for APIs and Custom Models.
• Collaborate with the customer to prioritize and rank these campaigns based on their perceived value and complexity, using a t-shirt sizing approach to accurately gauge resource requirements.
• Propose a release roadmap that delineates the planned sequence for integrating APIs and CMs into each campaign, along with estimated timeframes for market readiness, ensuring a strategic and systematic approach to maximizing entitlement utilization.
• An innovative thinker, collaborative business partner, who is well-organized and detail oriented with strong stakeholder management.
• Strong presentation skills to be able to communicate complex business process/system topics effectively to senior stakeholders.
• Comfortable to lead discovery sessions to identify workflow improvements and business problems
• Leading brainstorming sessions and ability to estimate efforts within the defined scope.
• Ability to understand and develop automation workflows leveraging automation tools such as MS Power Automate.