Technical Program Product Manager

Overview

This person will support the delivery and management of various AV/Technical projects across global portfolio. They will need to know, understand, build, and deliver a full range of audio-visual and network products including conference rooms, presentation rooms, training rooms, wireless deployments, mobile builds, IDF expansions, and Managed Network Environments. They should be able to work auto autonomously, and all projects should be delivered with highest standards.

You should have a comprehensive understanding of defined AV/network products and processes, they understand the technology capabilities of each product, and are able to anticipate risks and mitigate them. They can escalate effectively to the leadership where need be. They should be able to communicate with non-tech customers, are trusted to influence customer decisions, and deliver a solution that is at both the individual level and the service level. They look beyond their immediate scope and consider global requirements when addressing process development.

You are required to learn and comprehend the larger, or high-level business picture (i.e. customer experience, organization goals, opportunities, and/or problems) and contextually understand the technical requirements of the solutions being built. They contribute to process improvement and documentation, optimizing cross team processes, and driving efficiency.

Key Job responsibilities:

1. Establish the forward-looking strategy and gain support for implementation.
Conduct pre-project requirement gathering, scoping, project approval, planning, oversee delivery and verification of strategic goals.
2. Assist in cross-regional AV/network products and projects or operate in new areas within their region as required within the portfolio.
3. Add value where product/project strategy is defined, and seek guidance as needed.
4. Delivering cross-functional programs to meet program goals, and drive improvements to force progress, or complete initiatives.
5. Understand technology capabilities of each product, anticipate risks, and perform mitigation when possible.
6. Assist with mitigating the consequences of poor technology decisions, and have the technical acumen to identify errors, engage the correct resources, and suggest solutions.
7. Work directly with external technology or service providers, customers, partner teams, and/or sellers.
8. Work with stakeholders to identify resources, assemble project teams, and assign responsibilities.
9. Demonstrate an ability to contribute globally to improvement works, and programs with limited steering from leadership.

In connection with the foregoing, contingent worker will provide the following deliverables:

1. Weekly, monthly, and quarterly management reports on aggregate portfolio health and performance highlighting status, key activities accomplished, known risks, critical issues and blockers, financials, timeline, and scope changes.
2. Incident Management reports including discovery, resolution, and lessons learned for aggregate portfolio and individual key projects as required.
3. Escalation reports and communication and reporting plans.
4. Audit and inspection reports for aggregate portfolio and individual key projects.
5. Document management summary reports. Once projects are complete within the timeline mutually agreed upon during regular debriefs. The assigned projects and Services will meet certain defined standards and expectations, as agreed with the contractor at the time of onboarding and/or during regular debriefs.
6. Excellent organization, analytical, quantitative, and presentation skills.

Preferred Qualifications:

1. Experience working in global teams with program launches in multiple geographies simultaneously.
2. Experience in core project management methodologies.
3. Ability to deliver effective customer communications and manage multiple priorities simultaneously.
4. Experience of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
5. Experience communicating with a diverse audience, including the ability to propose solutions and explanations in writing by portraying strong communication and influencing skills.
6. Project/Program management certification (PMP, CAPM, CSM, AGILE, SCRUM etc).