Head of Client Services

Overview

Aquent is hiring for a leading and global beverages company. Operating across multiple international markets, committed to innovation, excellence, and delivering impactful brand experiences.

They are establishing an in-house agency to drive better, more creative, and cost-effective marketing solutions across global and local brand activities. As Client Services Director, you will lead the client services team, ensuring seamless delivery of projects across media, digital, and social channels. Working closely with the Head of Operations, you will define processes, manage briefs, and oversee KPIs and SLAs to ensure outstanding results.

With a global team spanning multiple markets, your role will be pivotal in fostering relationships, driving operational efficiency, and ensuring creative excellence. You’ll also play a key part in the agency’s long-term growth, developing strategies to expand its remit over the next five years.

Key Responsibilities

• Lead and grow the in-house agency’s client services team, expanding its scope year-over-year.
• Build and maintain strong relationships with markets and brand teams, while effectively collaborating with external agencies and third-party partners.
• Oversee financials, scopes, resource planning, and agency time tracking in partnership with the Head of Operations.
• Ensure the successful delivery of projects—on time, within budget, and to high creative standards.
• Work closely with the Creative Director to embed creative excellence across all projects.
• Recruit, mentor, and develop a high-performing team, fostering a culture of innovation and collaboration.
• Develop long-term strategies for scaling the agency, considering technology, capacity, and resource needs.
• Proactively identify and mitigate risks, ensuring operational efficiency and business continuity.

Qualifications & Experience

• Experience in client services roles, including leadership positions.
• Experience in an in-house agency setting is essential.
• Proven track record working with both global and local markets.
• FMCG experience is advantageous.
• Strong leadership, strategic thinking, and relationship management skills.

Key Competencies

• Relationship Management – Builds and nurtures relationships across teams, stakeholders, and markets.
• Visionary Leadership – Inspires and motivates teams, driving high performance.
• Results-Driven – Demonstrated ability to deliver exceptional marketing activations.
• Strategic Thinking – Anticipates industry changes and proactively positions the agency for growth.
• Change Leadership – Effectively leads teams through transformation and innovation.
• Communication & Influence – Strong storytelling and presentation skills to engage stakeholders.
• Talent Development – Passion for mentoring and growing team members.
• Accountability & Decision-Making – Takes ownership and makes sound business decisions.

Scope & Reporting

• Reporting to: Head of Marketing Services.
• People responsibility: 13 direct reports.
• Geographic reach: Global.

This is a rare opportunity to shape a high-impact in-house agency and drive meaningful change on a global scale. If you have the experience, passion, and leadership skills to take on this challenge, we’d love to hear from you.