Senior UX Designer

Overview

Come join our leading fintech client as a Senior UX Designer!

As a Senior UX Designer specializing in B2B partner solutions, you will lead the design of seamless integration experiences that empower our business partners. The ideal candidate will play a critical role in creating intuitive interfaces for the partner portal while designing the service experiences that underpin complex system integrations.  There are two critical tracks of this integration dependent on the merchant portfolio: the development of an Otter specific Partner Portal, and system critical updates to our Point of Sale systems that lag functional competitiveness. This role requires balancing technical requirements with user needs to deliver partner experiences that drive adoption, efficiency, and satisfaction.

Key Responsibilities

• Develop the vision and strategy for our B2B partner portal, focusing on integration flows, onboarding processes, and self-service capabilities
• Define service blueprints that map the end-to-end partner journey across touchpoints, systems, and stakeholders
• Collaborate with product and business teams to align portal features with partner needs and business objectives
• Design intuitive onboarding experiences for technical and non-technical partner users
• Create dashboard interfaces that provide partners with clear visibility into integration status, performance metrics, and account health
• Develop information architecture that organizes complex technical information in accessible ways

System Design

• Design service experiences for API integration, data synchronization, and partner authentication
• Create visual representations of integration workflows that communicate technical concepts to diverse stakeholders
• Collaborate with engineers to ensure technical feasibility while advocating for optimal user experience
• Design error states, troubleshooting flows, and self-help resources that empower partners to resolve integration issues

Collaboration & Execution

• Work cross-functionally with product, engineering, and partner success teams to implement portal and integration experiences
• Create detailed specifications, wireframes, prototypes, and user flows for development teams
• Contribute to agile ceremonies including planning, reviews, and retrospectives
• Measure and optimize portal experiences through analytics, partner feedback, and usage metrics

Qualifications

• 5+ years of UX design experience with demonstrated expertise in B2B products, partner portals, or technical user interfaces
• Strong portfolio showcasing service design methodology, complex workflow design, and technical interface solutions
• Experience with API design, integration documentation, or developer portals
• Excellent communication skills with ability to translate technical concepts into clear user experiences
• Proficiency in research methodologies to gather partner insights and validate design solutions

Tools & Technologies

• Proficiency in design and prototyping tools
• Experience with service design methodologies and tools (journey mapping, service blueprints)
• Familiarity with API documentation platforms, developer portals, or integration marketplaces
• Working knowledge of web technologies and technical constraints affecting partner integrations
• Understanding of authentication protocols, data models, and integration architectures
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The target hiring compensation range for this role is $88.69 to $98.69 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.