Retention Data Analyst

Overview

Duration: 12 months

Location: London, hybrid (3 days per week onsite)

Join a leading financial software company revolutionizing how businesses manage their finances as a Data Analyst specializing in customer retention. You will play a pivotal role in shaping the future of customer loyalty by transforming reporting, building behavioral analytics, and working across the entire customer lifecycle. Your insights will directly impact strategic decision-making and contribute to the company’s continued growth.

This is a 12 month hybrid contract, offering £199.36 per day – 37.5 hrs/week (PAYE). Due to the high volume of applications, we may be unable to respond to each applicant individually. If you have not received a response within 72 hours of submitting your application, please assume that you have not been selected to progress to the next stage of the hiring process.

As a Retention Data Analyst, you will:

• Develop automated and scalable reporting solutions focused on customer retention, empowering the business with critical data-driven insights.
• Create comprehensive dashboards by integrating data from various sources, providing senior leaders with a holistic view of customer retention trends.
• Collaborate with teams to identify and address gaps in data capture related to customer behavior, ensuring a robust understanding of customer interactions.
• Deliver actionable insights and recommendations based on key customer retention metrics, influencing strategies to improve customer loyalty.
• Build and maintain strong relationships across the organization to ensure alignment on retention-related information needs and future requirements.

Must-Have Qualifications:

• Proven experience in a Business Intelligence Analyst/Data Analyst or similar role, with a focus on customer retention or lifecycle analysis.
• Advanced SQL skills, including the ability to write complex queries combining data from multiple tables.
• Proficiency in business reporting tools such as Tableau and Qlik.
• Experience working with and building data pipelines.
• Demonstrated ability to translate data into actionable insights, particularly within the context of customer retention.

Nice-to-Have Qualifications:

• Experience with statistical analysis tools like Python or R.
• Experience in the FinTech industry, working with financial data related to customer churn and loyalty.

About You:

• You’re a highly personable team player with a proactive and positive attitude.
• You excel at multitasking, prioritizing, and managing stakeholder expectations.
• You’re passionate about continuous learning and developing your analytical skills.
• You’re a self-starter who thrives on finding solutions and taking initiative.
• You possess exceptional attention to detail, ensuring the accuracy and quality of your work.