AI Content Designer

Overview

This is an exciting opportunity to join a globally recognized brand, partnering with Aquent, where your expertise will directly shape the future of customer experience through cutting-edge AI. You will be at the forefront of defining how content interacts with advanced AI systems, influencing the development of innovative tools and ensuring a human-centered approach to digital interactions. Your work will have a tangible impact on how customers engage with a beloved brand, driving consistency and excellence across all AI-generated content.

About the Role

Our client, a leading global brand, is seeking a visionary professional to significantly impact their evolving AI landscape. In this pivotal role, you will be instrumental in establishing robust content processes and workflows for generative AI, guiding the strategic direction of AI-driven customer experiences. You will be the voice of content in AI conversations, setting standards, and demonstrating the power of content through compelling presentations and self-built prototypes. This position offers a unique chance to lead, innovate, and mentor within a highly collaborative environment, working alongside product, data, digital experience, engineering, and business teams to ensure a customer-centric approach to all AI initiatives.
 

This is a 6 months fixed term salaried position contracted via Aquent on behalf of our client as a third party. There is the possibility for extension. 

While you can perform your duties remotely, you will need to be based in the Netherlands. Due to the contracting nature of this role, only candidates with the unrestricted right to work in The Netherlands will be considered. 

Key Responsibilities

* Establish and refine content processes and workflows specifically tailored for generative AI applications.
* Guide the strategic direction of content within AI-driven customer experiences, ensuring alignment with brand voice and customer needs.
* Design and optimize conversational Large Language Models (LLMs) through advanced prompt engineering and other innovative techniques.
* Prepare and curate high-quality content datasets for AI training, ensuring consistent expression of brand knowledge in all AI-generated outputs.
* Rigorously evaluate AI-generated content for quality, accuracy, and brand adherence.
* Prototype and develop AI content tools, including writing assistants and image-based solutions, to enhance content creation capabilities.
* Champion and lead human-centered content practices within AI development, ensuring ethical considerations and user needs are prioritized.
* Collaborate closely with Data & Analytics teams to enforce content standards and best practices in AI, maintaining human oversight.
* Lead customer-driven AI experiences, including conversational AI, in partnership with Data Scientists, Experience Design Researchers, and Product UX Designers.
* Provide leadership, direction, and craft mentorship to Digital Experience Writers, fostering their development in AI skills and competencies.

What You’ll Bring

* A minimum of 5 years of experience in content strategy and design, with a strong background in generative AI and data science, within a customer-focused industry (B2C).
* Demonstrated ability as a strategic thinker, blending technical acumen with creative problem-solving skills.
* A solid grasp of AI and machine learning techniques, understanding their profound impact on content and design.
* Exceptional communication skills, with the ability to translate complex AI jargon into clear, actionable strategies for non-technical stakeholders.
* A keen eye for high-quality content, capable of effectively analyzing both AI-generated content and content used for AI training.
* Proven ability to work collaboratively and engage effectively with domain experts and business stakeholders to assess and enhance AI content.
* Good knowledge of relevant programming languages, particularly Python.
* Some experience in data engineering and rapid prototyping.
* A comprehensive portfolio showcasing your work in AI content design and strategy is required.