Client Support Manager (Operations Manager)

Overview

Aquent, a proud partner to leading innovators, is seeking exceptional talent to join a dynamic organisation at the forefront of revolutionising how businesses and individuals manage their financial well-being. Our client is a global leader dedicated to empowering prosperity through innovative solutions, constantly pushing boundaries to deliver impactful results worldwide.

Are you a highly analytical operations professional with a passion for turning complex data into clear business insights? This is an exciting opportunity to join an international business operations team supporting markets across Canada, LATAM, EMEA and APAC, with a core focus on reporting, metrics, and operational insights.

This is a 12 months contract, with hybrid working pattern, offering up to £427.21 per day –37.5 hrs/week – (PAYE). This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually.

What You’ll Do

In this role, you’ll support international business operations through high-quality reporting and performance insights, helping stakeholders make informed decisions across multiple regions.

• Own and support weekly, monthly, and ad hoc reporting across international markets
• Consolidate and analyse data from a variety of sources, including both manual and automated inputs
• Turn complex datasets into clear, digestible reports and actionable insights
• Report on key business metrics including customer acquisition, revenue, traffic, funnel performance, activation, and marketing effectiveness
• Support the creation of regional business reports, surfacing trends, risks, and opportunities
• Partner with cross-functional stakeholders across operations, marketing, and regional teams
• Help improve reporting processes, templates, and operational visibility
• Support broader strategic and business operations initiatives where needed

What You’ll Bring

• Experience in business operations, reporting, analytics, insights, or strategic operations
• Experience in a SaaS or tech environment is strongly preferred
• Strong analytical skills with experience working across multiple data sources
• Ability to work with a mix of manual, ad hoc, and automated reporting
• Experience reporting on commercial, operational, or GTM performance metrics
• Excellent stakeholder management and communication skills
• Comfortable working across international markets and cross-functional teams