Program Manager

Overview

Joining the client’s EMEA Commercial Team as a Staff Program Manager, you will be responsible for initiating and managing strategic programmes that drive commercial outcomes, customer growth, and retention. You will lead two high-impact projects:

1. Launching a high-touch account management sales and service motion.
2. Enhancing and driving customer retention initiatives.

You will facilitate prosperity by managing change that removes operational barriers and delivers frictionless customer experiences. In this cross-functional role, you will collaborate with stakeholders across Marketing, Sales, Partnerships, Product, and Customer Success.

We are seeking creative problem-solvers who enjoy tackling complex customer and operational challenges. This is an individual contributor role encompassing:

• Managing strategic projects and programmes.
• Measuring and reporting outcomes, including benefit realisation.
• Enabling scale through the design of globally aligned processes and frameworks.
• Advocating and influencing effective change management.
• Acting as a role model for programme, project, and change management.

How You Will Lead

Connect Strategy to Execution

• Prioritise initiatives across projects, programmes, and processes to accelerate delivery of the most impactful work.
• Identify when decisions or trade-offs are required, facilitate discussions, and provide data-driven recommendations to stakeholders.
• Define and track KPIs to measure the success of strategic initiatives, linking operational outcomes directly to revenue growth. Support the region’s target of 20% YoY growth by ensuring projects and processes are commercially aligned.
• Regularly report progress to the EMEA leadership team, providing data-driven insights and summaries highlighting successes and areas for improvement.

Execute with Rigour

• Collaborate with teams to define programme outcomes, develop frameworks, create end-to-end delivery plans, and establish governance models.
• Lead workstreams to achieve programme success measures and deliver tangible business outcomes.
• Develop and maintain the operating rhythm at the project/programme/process level to set strategy, monitor performance, inspire teams, and instil accountability.
• Identify risks and dependencies, escalate blockers proactively, and determine optimal paths to success. Communicate clearly on programme progress and leverage data to recommend next steps.

Enable Scale and Velocity

• Identify the need for new frameworks, best practices, tools, and templates—or leverage existing ones.
• Recommend and drive continuous improvement opportunities to ensure outcomes and enhance business efficiency.
• Test solutions through rapid experimentation and share learnings to enable improvements across the organisation.

Lead Change

• Identify the impact of all key changes, develop clear change management plans, and drive end-to-end execution.

• Take extreme ownership of change initiatives. Communicate compelling, data-backed cases to influence stakeholders and instil confidence in teams.

Adaptability

• Rapidly navigate new programme areas, diving deep into subject matter and producing end-to-end programme blueprints.
• Lead domain-specific discussions, guiding experts through active problem-solving to mobilise teams and achieve programme outcomes.

Skills and Experience

• 5+ years in programme and change management roles, managing complex programmes within SaaS, Sales, Marketing, and Go-To-Market environments.
• Hands-on experience driving projects related to high-touch account management, B2B sales/service motions, or customer retention strategies.
• Proven ability to influence at VP level and above in a matrixed environment.
• Strong partnership-building skills across teams to deliver optimal programme outcomes.
• Ability to use data and insights to support and inform decision-making.
• Demonstrated experience implementing operational and organisational change.
• Proficiency in project management tools and software, such as Smartsheet.

Education and Certification

• Certification in project and programme management (e.g., APM PMQ or PMI PMP).

*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.