Media Systems Engineer

Overview

Imagine contributing to a global entertainment leader that is constantly redefining how the world experiences stories. With hundreds of millions of members worldwide, this company’s award-winning content is just the beginning. The engineering organization behind the scenes builds and supports the internal platforms, systems, and infrastructure that empower employees and creatives to deliver their best work—seamlessly and at scale.

Are you a technical wizard passionate about the intersection of creative vision and cutting-edge technology? We’re seeking a highly skilled individual to join a dedicated team that helps filmmakers bring their stories to life. In this pivotal contract role, you will be the regional anchor for a globally aligned engineering organization, ensuring that creative and technical spaces operate reliably, consistently, and to the highest industry standards. Your expertise will directly impact the quality and efficiency of content creation, from capture through final delivery, enabling artists to focus on their craft without technical friction.

**What You’ll Do**

* Maintain and troubleshoot complex audio, video, and networking systems across post-production facilities, theatrical screening rooms, quality control environments, and creative spaces.
* Perform routine and emergency audio and video calibrations to ensure compliance with industry and broadcast standards.
* Partner with internal network engineering teams to troubleshoot high-performance media and corporate networks, ensuring reliable A/V transport, data flow, and remote access.
* Support post-production pipelines and video encoding workflows, enabling creative teams to deliver world-class content without friction.
* Act as the primary regional point of contact for Media Systems Engineering, providing remote, on-site, or vendor-managed assistance as required.
* Triage technical issues, drive resolution, and escalate to specialized global teams when appropriate.
* Help define and uphold service level agreements (SLAs), escalation paths, and on-call or coverage models for critical rooms, screenings, and live events.
* Coordinate with external vendors to manage hardware lifecycles, maintenance agreements, and service expectations.
* Partner closely with the global Media Systems Engineering team across all regions to ensure consistent tooling, behaviors, and support standards worldwide.
* Create and maintain clear documentation including SOPs, runbooks, and troubleshooting guides, keeping them current as systems evolve.
* Proactively identify opportunities to improve system reliability, operational efficiency, and the overall support experience.
* Operate autonomously within your region while maintaining transparency through documentation, reporting, and global syncs.

**What You’ll Bring**

* **Experience:**
* Experience supporting post-production, studio, or creative technology infrastructure.

* **Technical Expertise:**
* Experience with digital cinema projection systems including installation, commissioning, calibration, and maintenance.
* Strong knowledge of cinema audio systems, including immersive audio technologies, industry standards, and calibration.
* Hands-on experience with digital audio mixers, wireless microphones, camera routing, playback/record systems, and communications infrastructure for live events and production.
* Operational knowledge of advanced audio control surfaces, KVM solutions, and digital audio protocols.
* Expertise in audio calibration for near-field mix rooms, home theaters, music rooms, and screening environments.
* Understanding of acoustic principles for production and cinema spaces.
* Support experience across ADR stages, edit suites, quality control bays, dailies labs, screening lounges, podcast studios, and gaming/streaming rooms.
* Expert-level troubleshooting of post-production software and systems for editing, color grading, audio production, and transcoding.
* Strong understanding of network design, VLANs, subnets, clocking, and switch infrastructure.
* Proficiency with A/V over IP standards including various audio and video over IP protocols.

**Valued Attributes:**
* Calm, professional judgment—especially in high-pressure or high-visibility situations with creative stakeholders.
* Strong customer service instincts and the ability to translate complex technical issues for non-technical audiences.
* Ownership mindset and accountability for outcomes, not just activity.
* Collaborative behavior across cultures, time zones, and technical disciplines.
* Strategic thinking that balances immediate fixes with long-term architectural improvements.