Events Manager -Corporate Experience Centre

Overview

Aquent is partnering with a global leader in innovation, a company renowned for its commitment to customer success and strategic growth. This organization leverages impactful customer interactions to drive business forward, fostering strong relationships and gathering invaluable insights that shape future strategies and solutions.

Are you a highly organized and customer-focused individual with a passion for creating exceptional experiences? We are seeking a dynamic and detail-oriented professional to join our client’s team as a pivotal player in their customer engagement strategy. In this critical role, you will be instrumental in ensuring world-class customer briefings and sales meetings run flawlessly, directly contributing to business development, strategic relationship building, and providing the invaluable insights that fuel innovation and future solutions.

**What You’ll Do:**
* Support the seamless execution of customer briefings and sales/partner meetings by delivering operational and logistics support at the corporate experience center.
* Own end-to-end meeting logistics, including scheduling, room readiness, catering, security, facilities, and on-site coordination.
* Prepare and maintain briefing spaces to operational standards, including room setup, printed materials (name badges, table tents, agendas), and post-meeting breakdown.
* Provide day-of logistics support to ensure briefings and meetings run smoothly, address issues in real-time, and complete end-of-day room reset and cleanup activities.
* Manage catering operations, including vendor coordination, staffing, ordering, delivery, setup, breakdown, billing, and service quality, ensuring dietary requirements are documented and met.
* Manage weekly security reports, guest access, and arrival coordination in compliance with site policies.
* Maintain inventory levels for program supplies and coordinate restocking as needed.
* Support lead management activities.
* Follow established processes while identifying opportunities to improve efficiency, consistency, and service quality.
* Execute additional tasks and special projects as assigned.

**Must-Have Qualifications:**
* Prior experience supporting customer briefings and/or a strong background in event management.
* Customer-focused, with a solid understanding of customer briefing best practices, policies, and procedures.
* Commitment to supporting established programs and delivering high customer satisfaction.
* Consistently demonstrate a high level of professionalism in appearance, communication, and demeanor.
* Strong written, verbal, and visual communication skills.
* Resourceful team player with a collaborative mindset.
* Exceptional organizational and time-management abilities.
* Flexible and adaptable, with the ability to manage shifting priorities and multiple concurrent projects.
* Self-motivated with the ability to work independently and manage a diverse workload.
* Proficient in standard business applications.
* Bachelor’s degree or equivalent, relevant work experience required.

**Nice-to-Have Qualifications:**
* Experience using event management platforms or related applications.
* Knowledge of the local hospitality industry.