Content Designer

Overview

Aquent is partnering with a prominent global digital platform dedicated to connecting people with exceptional experiences. This innovative company is renowned for its commitment to customer satisfaction and its cutting-edge approach to technology, constantly striving to enhance user journeys across its vast array of services.

Are you a visionary Content Designer or UX Writer ready to make a significant impact? We are seeking a dynamic and empathetic individual to join our client’s Experience Design team. This is an incredible opportunity to shape the core user experience, influencing how millions of customers interact with a world-leading platform. You will be at the forefront of designing intuitive, human-centered content solutions, driving clarity, consistency, and usability across the product ecosystem. Your expertise will directly contribute to measurable improvements in customer satisfaction and engagement, playing a pivotal role in strategic customer experience initiatives.

**Primary Duties:**
* Write compelling product copy that aligns with established guidelines and brand strategy, communicating holistic, customer-focused solutions.
* Design innovative Information Architecture (IA) solutions to enhance experience systems, overcome technical constraints, and strategically reduce content debt.
* Employ powerful storytelling, accountability, and persuasive techniques to foster trust and build strong relationships with teammates, partners, and stakeholders.
* Collaborate cross-functionally with Experience Design, Product, Marketing, and Legal teams to elevate overall experience quality, focusing on accessibility, inclusion, readability, and translatability.
* Partner with product and research teams to spearhead content tests that demonstrably improve the customer experience, and diligently identify, log, prioritize, and resolve content bugs across the portfolio.
* Engineer efficient content solutions designed for scalability, modularity, localization, reuse, and automation.
* Utilize strong facilitation and presentation skills to clearly and confidently articulate the rationale behind critical content decisions to team members and leadership.

**Must-Have Qualifications:**
* Bachelor’s degree in a related technical field, or equivalent professional experience in core areas such as UX writing, content audits and analysis, content mapping and modeling, information architecture, content planning and sourcing, conversational design, and storytelling. This is not a content marketing role.
* A robust portfolio showcasing your skills as a design thinker and experienced UX writer, with at least 5 years of dedicated experience as a Content Designer or UX writer.
* Proven ability to audit, analyze, structure, create, and design content for user-focused product experiences that effectively meet both customer and business needs.
* Strong ability to confidently present compelling rationales and narratives behind content decisions to diverse audiences including peers, partners, and stakeholders such as Legal, Marketing, Security, Product, and senior leadership.
* Demonstrated ability to incorporate feedback and strategic direction into product content, and to influence consensus-building across various systems and brands.
* A demonstrated curiosity to explore and apply emerging AI technologies, including prompt engineering and structured content, to enhance content strategy and operational efficiency.
* Extensive experience applying human-centered design practices to content challenges across complex systems and brands.
* Active participation in peer reviews and critique sessions, both presenting work and providing constructive feedback to others.