Promotional Operations Support

Overview

Our client is currently looking for a diligent and meticulous individual to join their Digital Operations team in a Pricing & Promo operations role. This position provides a great opportunity to contribute significantly to the successful implementation of our promotional and pricing strategies, working closely with teams from various departments to ensure the effective implementation of initiatives across multiple geographies.

What You’ll Do

Promotional Operations Support

Support Promotional Operations leads in the end-to-end execution of quarterly and ad hoc promotional requests.
Help ensure operational readiness of promotions, including:

• Workflow and dependency checks
• Readiness validation
• Pre-launch testing support

Assist with the preparation and maintenance of promo discount calculations, templates, and execution outputs.

Process & Intake Management

Help manage a Jira-based intake process for promotional requests:

• Tracking incoming requests
• Supporting prioritisation
• Monitoring progress and timelines

Maintain and update Standard Operating Procedures (SOPs) as processes evolve.
Support continuous improvement initiatives to make promo execution simpler, faster, and more reliable.

Cross-Functional Collaboration

Act as an operational point of contact for internal partners, helping to route questions, clarify requirements, and ensure information is accurate and complete.
Support issue identification and escalation where promotional execution risks are identified.
Help identify, log, and follow up on promo-related site or execution issues to ensure timely resolution.

Operational Rhythm & Team Enablement

Support operational communications such as newsletters, updates, or documentation.
Assist with ad hoc projects and initiatives that improve how the team works.
Build strong foundational knowledge of client’s promotional processes, systems, and stakeholders.

Skills

What You Need to Succeed

Foundational Skills

Degree or equivalent practical experience.
Comfortable working with Excel or spreadsheets, with a willingness to build confidence and capability.
Strong attention to detail — you care deeply about things being right, not just done.
Organised and reliable, with the ability to manage multiple tasks in a fast-moving environment.

Ways of Working

Curious and inquisitive — you ask good questions and want to understand the why.
Proactive — you spot issues early and take ownership of follow-ups.
Collaborative — you enjoy supporting others and contributing to shared success.
Adaptable — comfortable adjusting priorities as business needs change.

Mindset

Comfortable being part of a supporting role that enables others to succeed.
Motivated by impact, learning, and continuous improvement.
Aligned with a culture where we challenge respectfully, support each other fully, and focus on outcomes over optics.

*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.