Program Manager

Overview

We are recruiting for a Program Manager with strong data management, process improvement, and stakeholder communication skills to oversee social responsibility (SR) and human rights escalations. This 6 month contract is based 5 days a week in their London office and is paying between £400 – 740 daily PAYE.

Here’s a breakdown of what our client is looking for:

Key Responsibilities & Focus Areas:

1. Escalations Data & Business Updates

   • Own and manage data and content related to the SR escalations programme

   • Perform trend analysis to identify patterns in escalations

   • Communicate insights and findings to stakeholders (legal, compliance, business teams)

2. Process Improvement & Quality Control

   • Identify gaps and pain points in current processes

   • Streamline workflows and improve efficiency

   • Implement proactive solutions to prevent recurring escalations

3. Cross-Functional Collaboration

   • Work closely with SR Escalations Manager, Risk & Policy teams, Legal, Business, and Compliance teams

   • Communicate complex problems clearly to different teams

   • Ensure escalations are managed effectively end to end

Ideal Skill Set:

✔ Data Analysis & Reporting – Ability to assess trends and communicate insights
✔ Process Optimisation – Identify inefficiencies and streamline workflows
✔ Stakeholder Communication – Translate complex issues into digestible updates
✔ Problem-Solving – Create solutions for escalations and prevent future issues
✔ Cross-Functional Coordination – Work with multiple teams, balancing different priorities