Solution Customer Success Manager - Advertising Tool

Overview

We’re working in partnership with a global tech giant to hire a Customer Success Manager to join their team for a 12-month contract, offering up to £56,700 per annum, pro rata (PAYE) – 35 hrs weekly.  

The UK&I region is a vibrant market for our tech client’s offerings in the Digital Experience space. Their Customer Success team leads the post-sales customer experience here at our tech client, driving adoption and value realization for our customers.

Role Overview:

We are seeking a Customer Success Manager to collaborate with the Campaign and Journey Optimizer customers. As a member of the solution-focused Expert Customer Success Managers team, you will engage with customers at critical moments, providing resources and guidance to drive Customer Business Outcomes and ensure high levels of satisfaction, engagement, and retention.

Responsibilities:

• Drive adoption and value: Evaluate adoption and utilization during the customer journey and collaborate with customers to plan and execute adoption and value workshops.
• Ensure renewal and expansion health: Identify adoption and risk needs across the customer portfolio and develop action plans to address challenges and risks.
• Act as the main point of contact throughout the engagement, defining success plans and ensuring clear communication across customer executives and operational resources.
• Deliver an exceptional customer experience with proactive communication and optimal use of our customer engagement model.
• Be a trusted advisor: Share solution insights with customers, demo new features, and explain their potential benefits.
• Be a customer advocate: Build strong relationships with internal teams and bring customer insights back into the business.

Requirements:

• Bachelor’s or Master’s Degree
• Solid experience in post-sales account management or consulting roles in Software as a Service, Digital Marketing, or related fields.
• Solid understanding of Campaign Management industry best practices.
• Drive for customer success and proven record of leading customer relationships and managing technical projects.
• Ability to analyze data to identify customer risks.
• Strong communication and interpersonal skills.
• Ability to prioritize, multitask, and perform effectively in dynamic environments.

Skills:

• Exceptional organizational, presentation, and communication skills (both verbal and written in English).
• Passion, energy, curiosity, and enthusiasm to achieve results.
• Join our team and be part of accelerating value for our customers! Apply now to become a key player in driving success for our clients with our tech client’s cutting-edge solutions.

If It sounds like you, apply now! 

The next steps will be shared with shortlisted candidates by EOD on Tuesday 30th April 2024.

We’re looking forward to hearing from you!