Facilities Operations Manager

Overview

The Facilities Operations Manager will play a key role in managing the various EMEA locations and a key goal will be to foster and develop internal culture and bring different teams together. We are looking for an experienced Real Estate Professional who will be responsible for the delivery of Facilities Operations and will report to the EMEA  Regional Facilities Manager.

Responsibilities;

• Management of Facilities Operations in traditional and serviced offices across the EMEA Region
• Ensure the delivery of best in class workplace to all client’s Employees and Contingent workers, including leading initiatives and special projects to enhance the workplace experience.
• Work closely with the Planning and Projects team to ensure the successful delivery of a best in class office of new workplace space, that provides appropriate solutions to enable client to scale successfully
• Management of the working relationships with Landlords, Managing Agents, contractors and local vendors.
• Work closely with key business partners and cross functional groups across EMEA.
• Control of business critical/emergency situations and seeks to resolve promptly while ensuring minimum disruption to the business.
• Oversee excellent and consistent levels of customer service delivery across all EMEA sites.
• Oversee alignment of standards in terms of hard and soft services including PPM delivery, Events management, MAC process and shipping process including Management of IFM contract including SLA’s & KPI’s
• Management of Facilities budget/forecasting across the sites.
• Drive continuous improvement of processes and procedures within the facilities environment.
• Produce and communicate management information (financial, KPI’s , SLA’s, PSC )

Requirements:

• Exceptional levels of communication in English, both written and verbal
• 8+ years of experience in facilities operations or facilities management in MNC
• Excellent people management skills with a vision for future development of the FM function.
• Strong Vendor Contract management experience
• Strong negotiating and influencing skills
• Capable of handling high level communication with EMEA Leadership and Heads of Office

Minimum Qualifications

• Third level qualified, preferable in property, facilities or operations
• Experience in Multi Site / Campus Facilities Operations management role
• Ability to work effectively within deadlines in a fast-paced, growing environment
• Organisational skills coupled with attention to detail and follow-up
• Experience in a multi-office environment across multiple time zones

*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.