IT support

Overview

Aquent is partnering with a global leader in technology and innovation, a company renowned for its commitment to customer obsession and relentless pursuit of new possibilities. This organization operates at an immense scale, impacting millions of lives daily through its diverse services and groundbreaking initiatives. Joining their team means stepping into an environment where your contributions directly support the technological backbone of their worldwide operations, ensuring seamless functionality for their dedicated workforce. 

** 3 month contract with the potential to extend paying £160.56 – £178.40 Daily PAYE + holiday pay, 5 days a week on site in London 8.30am – 17.30am**
** Must have: Windows/Mac/Linux troubleshooting experience and ONSITE IT helpdesk support experience**

**About the Role**
Are you ready to be a pivotal force in maintaining the technological heartbeat of a dynamic global enterprise? We are seeking an enthusiastic and customer-focused individual to join a vibrant IT support team. In this role, you won’t just be fixing problems; you’ll be empowering thousands of employees worldwide, ensuring they have the tools and support needed to drive innovation forward. Your expertise will be the first line of defense, turning technical challenges into triumphs and directly contributing to the productivity and success of a leading organization. This is an exciting opportunity to make a tangible impact, grow your technical skills, and be part of a team that values collaboration, efficiency, and continuous improvement.

**What You’ll Do**
* Serve as the primary point of contact for technical support requests, fielding inquiries via web chat, telephone, email, and ticketing systems.
* Provide essential technical assistance to corporate employees globally, ensuring their systems and applications run smoothly.
* Expertly research, diagnose, and resolve end-user computing issues, from initial problem analysis to testing proposed fixes and confirming resolution.
* Create meticulous and timely call logs, thoroughly documenting customer interactions and technical resolutions.
* Clearly communicate needed repairs and answer basic technical questions, ensuring customer understanding and satisfaction.
* Adhere strictly to standard operating procedures and leverage knowledge management systems effectively.
* Continuously update your knowledge of relevant policies and technologies to deliver accurate and effective solutions.
* Support efforts to triage and escalate system or network outages, minimizing downtime and disruption.
* Provide remote assistance for teleconferencing systems and audio-visual presentation equipment.
* Maintain consistent adherence to shift schedules and demonstrate punctuality.
* Be prepared to work flexible shifts, including weekends and holidays, to support global operations.

**What You’ll Bring (Must-Have Qualifications)**
* Hands-on experience supporting various operating systems in a corporate environment.
* Experience in a help-desk or desk-side support capacity.
* Proficiency in diverse operating system environments.
* Exceptional verbal communication skills, with a proven ability to interact effectively with both technical and non-technical staff.
* Demonstrated ability to thrive both independently and as a collaborative team member.
* A strong commitment to quality and excellent multi-tasking abilities.

**Bonus Points (Nice-to-Have Qualifications)**
* Bachelor’s degree in Computer Science or an IT-related field.
* Relevant industry certifications in systems administration or IT service management.
* Advanced skills in systems administration for complex operating environments.
* Proven ability to troubleshoot highly complex systems effectively.
* Talent for explaining intricate IT concepts in clear, understandable terms.
* Foundational certification in IT service management principles.