Communications Associate

Overview

We’re hiring an experienced Social Media Escalations & Crisis Comms Associate to step into a fast-paced medical leave cover role. This is a hands-on position for someone who can hit the ground running and confidently manage urgent social media issues, crisis response, and executive communications.

The Role

• Monitor social media for high-risk issues and urgent escalations
• Manage social media escalations and crisis incidents end to end
• Deliver executive updates within a 45-minute SLA (issue, actions, next steps)
• Advise on when to respond externally vs handle issues internally
• Support internal and external comms during technical incidents or outages
• Provide clear guidance to global support agents handling urgent social issues
• Analyse trends and surface recurring risks
• Take part in an on-call incident rotation (weekends every 3–4 weeks)

What We’re Looking For

• 6+ years’ experience in crisis communications, social escalations, PR or external comms
• Strong editorial judgement, copywriting and tone-of-voice skills
• Proven experience managing high-pressure, time-sensitive issues
• Confident working with senior and executive stakeholders
• Excellent stakeholder management and communication skills
• Fluent English

Nice to Have

• PR or reputation management background
• Experience in consumer-facing digital platforms or global operations
• Agency experience
• Additional languages (Spanish, Portuguese, German or French)

Ideal for candidates from social platforms, tech, media or PR agencies.

This role is open for a limited time. Next steps will be shared with shortlisted candidates by January 12th. Due to the high volume of applicants, we may be unable to reply to each applicant individually. If you have not received a response, please assume that you have not been selected for progression to the next stage of the hiring process.