Renewal Specialist

Overview

Join a forward-thinking organization that stands at the forefront of its industry, driving innovation and delivering essential services to a global customer base. This company is renowned for its commitment to customer success and its dynamic, collaborative environment.

Are you ready to make a tangible impact by ensuring seamless customer experiences and contributing directly to business growth? We are seeking a highly organized and proactive individual to join our client’s dynamic team, where you will play a crucial role in the lifecycle of critical customer agreements and subscriptions. This is an exciting opportunity to leverage your operational expertise and collaborative spirit to drive customer retention and contribute to the ongoing success of a leading enterprise, partnered with Aquent.

In this pivotal role, you will be engaged in the core of renewal operations, directly supporting the continuity of customer relationships and business agreements. Your contributions will be essential in maintaining customer satisfaction and driving consistent revenue streams.

You will: 

• Support all facets of renewal operations, including maintenance agreements, license renewals, and new subscriptions.
• Generate and present weekly, monthly, and quarterly reports to key stakeholders.
• Ensure data accuracy for renewal activities, customer notifications, order validation, and status updates.
• Build and nurture strong relationships with internal teams, external partners, and end-users.

Required Qualifications:

• At least 3 years of experience in a business operations or sales operations role.
• A collaborative team player adept at thriving in fast-paced, diverse environments.
• Advanced proficiency in Excel and PowerPoint is essential.

** This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. If you have not received a response within 48 hours of your application, please assume that you have not been selected for progression to the next stage of the hiring process **