Onboarding Coordinator
Overview
Placement Type:
Temporary
Compensation:
€21,55 Hourly
Start Date:
ASAP
Location: Amsterdam, hybrid
Duration: Until 27th September 2026
Our client is a rapidly expanding global technology company revolutionizing the way people experience and enjoy their favourite meals through an innovative platform. They are at the forefront of transportation and logistics, connecting people and assets with cutting-edge technology. Join a dynamic and innovative team that is shaping the future of on-demand services.
This unique opportunity allows you to make a direct impact in growing the operations of our independent delivery partners. You will play a crucial role in shaping their experience, working closely with the Live Operations team to ensure a positive and efficient journey from day one. Your contributions will directly enhance the efficiency and satisfaction of the partner network, driving the success of the platform.
What You’ll Do:
- Facilitate the onboarding process for new independent delivery partners, guiding them through account creation and setup to ensure a seamless start.
- Communicate essential updates regarding delivery operations, including incentive programs and other pertinent information, to our delivery partners.
- Drive engagement initiatives for delivery partners, including initial shift check-ins, providing account support, and executing targeted outreach campaigns.
What You’ll Bring:
- Availability to work full-time (40 hours) Monday-Friday, from 10:30 to 18:30. Occasional weekend shifts (approximately one every two months, 11:00 AM to 20:00) are part of a team rotation.
- Exceptional communication skills, with the ability to clearly and patiently explain complex processes.
- A strong customer service orientation, demonstrating a positive, approachable, and friendly demeanor.
- Proven problem-solving abilities, with quick thinking to troubleshoot account issues and resolve onboarding challenges.
- Technical proficiency, comfortable navigating various digital tools, internal systems, and troubleshooting common digital issues.
- Eagerness to learn new tools, processes, and methodologies.
- Meticulous attention to detail to ensure accurate account setup and compliance with all onboarding procedures.
- Ability to effectively multitask and thrive in a fast-paced environment.
- Basic proficiency in spreadsheet software (e.g., Microsoft Excel, Google Sheets).
Nice-to-Haves:
- Fluency in Dutch
- Experience in customer support, onboarding, or training roles.
- Familiarity with CRM systems or experience in drafting marketing communications.
- Written and spoken proficiency in English and Dutch.
** This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. If you have not received a response within 48 hours of your application, please assume that you have not been selected for progression to the next stage of the hiring process **
Client Description
This global technology company is transforming how people move, connect, and earn by building innovative solutions across mobility, delivery, and freight. Operating in over 70 countries, it connects millions of professionals, individuals, and businesses every day through a seamless, app-based platform. The work environment is fast-paced, collaborative, and driven by a mission to make transportation and delivery more accessible worldwide.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
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